Clinical Support Coordinator
2 weeks ago
VHA Home HealthCare is a leading not-for-profit home care provider in Ontario. The role of the Clinical Support Coordinator is to provide support to the Care Team Scheduling Coordination Team with rejected billings, processing HCCSS service frequency reviews, and scheduling changes. The incumbent must be able to interact professionally with clients, funders, and staff. The ideal candidate will have a strong background in customer service, with excellent communication and interpersonal skills. The Clinical Support Coordinator will also be responsible for assisting with phone calls, such as call overflow and providing support for urgent situations.
Requirements & Responsibilities
- Secondary School Diploma
- Minimum of two years related work experience or equivalent
- Superior telephone skills
- Excellent communication and interpersonal skills
- Ability to quickly identify caller frustration and de-escalate
What VHA Offers
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- Mentorship and peer support
- Career development opportunities
Accommodation & VHA's Commitment to DEI
VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.
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