Transportation Exception Resolution Specialist
2 weeks ago
Company Overview:
Fastfrate Group is a leading provider of transportation services, with over 50 years of experience in the industry.
About Us:
We offer a full suite of asset-based transportation services, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services, and final mile.
Job Description:
This role involves handling the day-to-day exceptions of incoming trailers and containers at our Winnipeg, MB office.
Key Responsibilities:
- Manage a high volume of OS&D events and provide problem resolution for customers, dock & carriers
- Investigate reasons for refusals, overages, shortages, damages, and OWB's
- Work with all shippers & branches in resolving issues
- Cross-check all unload reports promptly and capture discrepancies in our system
- Work with the gathering of information related to approved disposals
- Generate and submit accurate OS&D reports with proper systemic notes and supporting documents
- Ability to be resourceful and proactive in dealing with issues that may arise
- Perform daily dock checks to identify all OS&D freight or damages
- Ensure compliance with company processes and procedures
Requirements:
- Minimum 1 year of OS&D experience in the transportation industry
- Ability to work effectively in a team environment
- Ability to work effectively under pressure to meet deadlines
- Good computer skills required, Excel and Word
- Steel toe boots or shoes required
- Must have own means of transportation as not on a bus route
Estimated Salary: $45,000 - $65,000 per annum, depending on experience.
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