Service Manager HVAC Operations Director

2 weeks ago

Hamilton, Ontario, Canada Johnson Controls Full time
About the Role

We are seeking a seasoned Service Manager to lead our HVAC operations team, driving growth and profitability while ensuring exceptional customer satisfaction.

Key Responsibilities
  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Drives L&M growth through Technicians and Team Leads.
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues.
  • Responsible for procuring and maintaining fleet and tools inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for budgeting, forecasting, accounts payables/receivables.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
  • Responsible for safety performance and program compliance.
Requirements
  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
  • Strong interpersonal, customer service, negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • BASIC financial accounting experience.
  • Demonstrated proficiency in MS office products and basic Windows environment.
About Us

Johnson Controls is a global leader in smart, healthy and sustainable buildings. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing.

What We Offer
  • Competitive salary: $80,000 - $110,000 per year, depending on experience.
  • Paid vacation/holidays/sick time.
  • Comprehensive benefits package including medical, dental, and vision care.
  • Extensive product and on the job/cross training opportunities.
  • Company vehicle.

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