Core Agent
4 days ago
Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.
About the RoleWe're seeking a highly skilled and customer-focused Core Agent to join our dynamic team at Four Seasons Resort & Residences Whistler. As a Core Agent, you'll play a pivotal role in managing our central telephone and chat system, taking in-room dining orders, and providing exceptional service to our guests.
Key Responsibilities- Answer phone inquiries efficiently and courteously, using guest names when possible and directing calls to the appropriate extensions.
- Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests and resolving complaints.
- Take in-room dining orders from guests and relay special requests to the kitchen using our point-of-sale system.
- Coordinate timely delivery of orders by Room Service Servers according to Four Seasons standards.
- Provide alternative menu recommendations based on guest preferences and promote goods or services.
- Assist guests with amenity requests, explain service types and costs, prepare corresponding charges, and handle refunds, exchanges, and credits for returned services.
- Prepare a daily amenity list for delivery by Room Service Servers.
- Assign rooms to Room Attendants, dispatch Housemen/Runners as needed, and support day-to-day Housekeeping Operations.
- Utilize and ensure the proper working condition of the telephone switchboard and hotel computer systems.
- Communicate with all departments through various platforms, such as Teams, HotSOS, Rex, and email, to promptly and accurately address specific requests and demands.
- Engage with guests via multiple platforms, including FS Messenger, phone, and email.
- Respond swiftly and effectively in any hotel emergency or safety situation.
- Demonstrate teamwork, working harmoniously and professionally with colleagues and superiors.
- Maintain the highest level of professionalism with a friendly and calm demeanor.
- 1-2 years working in hotels or customer service.
- Previous experience with Opera PMS preferred.
- Must have excellent verbal and written skills in English.
- Strong phone skills needed.
- Excellent commitment to service and teamwork.
- Great attention to detail and the ability to work in a fast-paced environment.
- Ability to work in Canada.
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
-
Core Agent
4 days ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the RoleWe're...
-
Core Agent
4 days ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the RoleWe're...
-
CORE Supervisor
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Core Agent
3 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeJob Summary:We are seeking a highly skilled and customer-focused Core Agent to join our team at Four Seasons Resort & Residences Whistler. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences through efficient and courteous communication, handling guest inquiries, and providing top-notch service.Key...
-
Core Agent
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global hospitality company that operates a portfolio of luxury hotels and resorts. Our mission is to provide exceptional guest experiences through a commitment to luxury, service, and quality.About the RoleWe are seeking a highly skilled and experienced Front Desk Representative to...
-
Core Agent
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global hospitality company that operates a portfolio of luxury hotels and resorts. Our mission is to provide exceptional guest experiences through a commitment to luxury, service, and quality.About the RoleWe are seeking a highly skilled and experienced Front Desk Representative to...
-
Guest Services Assistant Manager
3 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeProduct Sales and Services Manager Join our team at Vail Resorts and create unforgettable experiences for our guests. As a Product Sales and Services Manager, you will be responsible for overseeing the daily operations of our Product Sales and Services departments, including Guest Services, Snow and Bike School Sales and Reservations. About the Role Lead...
-
Guest Services Assistant Manager
2 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeProduct Sales and Services ManagerJoin our team at Vail Resorts and create unforgettable experiences for our guests. As a Product Sales and Services Manager, you will be responsible for overseeing the daily operations of our Product Sales and Services departments, including Guest Services, Snow and Bike School Sales and Reservations.About the RoleLead a team...
-
Manager of Facilities
1 week ago
Whistler, British Columbia, Canada District of Squamish Full time**Job Title: Manager of Facilities** **Job Summary:** We seek a skilled facilities manager to oversee operations, maintenance, and repair of District facilities, with a focus on problem-solving, leadership, and team collaboration. **Job Description:** The District of Squamish is located in the unceded traditional territory of the Skwxwú7mesh Úxwumixw...
-
Guest Services Assistant Manager
2 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager of Guest Services to join our team at Whistler Blackcomb. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our Guest Services department, including Guest Services, Snow and Bike School Sales and Reservations.Key...
-
Guest Services Assistant Manager
3 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeJob Summary:As a Guest Services Assistant Manager at Whistler Blackcomb, you will play a key role in overseeing the daily operations of Product Sales and Services. This includes Guest Services, Snow School Sales, and Reservations. Your primary objective will be to provide exceptional service to our guests, promoting and selling mountain products, and...
-
Guest Services Assistant Manager
2 weeks ago
Whistler, British Columbia, Canada Vail Resorts Full timeJob Summary:To assist the Product Sales and Services (PSS) Managers and work with the PSS Supervisors to oversee the daily operations of the PSS departments, including Guest Services, Snow School Sales, and Reservations. The PSS departments provide exceptional customer service to guests by promoting and selling mountain products and services, and by...
-
Guest Services Assistant Manager
2 weeks ago
Whistler, British Columbia, Canada Vail Resorts Full timeJob Summary:To assist the Product Sales and Services (PSS) Managers and work with the PSS Supervisors to oversee the daily operations of the PSS departments, including Guest Services, Snow School Sales, and Reservations. The PSS departments provide exceptional customer service to guests by promoting and selling mountain products and services, and by...
-
Guest Services Assistant Manager
3 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeCreate Your Experience of a Lifetime Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...
-
Guest Services Assistant Manager
3 weeks ago
Whistler, British Columbia, Canada Whistler Blackcomb Full timeCreate Your Experience of a Lifetime Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can...
-
Assistant Manager of Guest Services
1 month ago
Whistler, British Columbia, Canada Vail Resorts Full timePosition Overview: The role involves supporting the PSS Managers and collaborating with PSS supervisors to manage the daily functions of Product Sales and Services, which encompasses Guest Services, Snow School Sales, and Reservations. This department plays a vital role in assisting guests by providing comprehensive information regarding resort activities...
-
Guest Relations Assistant Manager
1 month ago
Whistler, British Columbia, Canada Vail Resorts Full timeJob Overview: The role involves supporting the PSS Managers and collaborating with PSS supervisors to manage the daily functions of Product Sales and Services, which includes Guest Services, Snow School Sales, and Reservations. The Product Sales and Services departments play a vital role in assisting guests by providing comprehensive information about...
-
Assistant Manager of Guest Services
1 month ago
Whistler, British Columbia, Canada Vail Resorts Full timeCraft Your Unforgettable ExperienceJoin us in the breathtaking mountains, where whether you are witnessing snow for the first time or have been skiing since childhood, becoming part of our team allows you to explore (or re-explore) your love for the outdoors while forming lasting relationships with colleagues and visitors from around the globe.With over 40...
-
Guest Services Operations Manager
1 month ago
Whistler, British Columbia, Canada Vail Resorts Full timeEmbark on an Unforgettable JourneyJoin us in the majestic mountains! Whether you are experiencing snow for the first time or have spent your life on the slopes, becoming part of our team allows you to explore (or re-explore) your love for the outdoors while forming lasting relationships with colleagues and guests from all corners of the globe.With over 40...
-
Core Agent
3 months ago
Whistler, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Front Desk Agent
3 months ago
Whistler, Canada Crystal Lodge Full timeThe Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on...
-
Front Desk Agent
3 weeks ago
Whistler, Canada Crystal Lodge Full timeThe Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25! Start dates for these positions will be in October 2024. As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make...
-
Reservations Agent
3 months ago
Whistler, Canada Westin Resort and Spa Whistler Full time**The Impact You’ll Make**: Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. A Reservation Agent is responsible for handling incoming calls in a...
-
Reservations Agent
3 months ago
Whistler, Canada Westin Resort and Spa Whistler Full time**WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...
-
Reservations Agent
3 months ago
Whistler, Canada The Westin Resort & Spa, Whistler Full time**WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...
-
Service Express Agent
3 months ago
Whistler, Canada Westin Resort and Spa Whistler Full time**The Impact You’ll Make**: Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Service Express Agent is responsible to assist guest with...
-
Guest Service Agent
3 months ago
Whistler, Canada Gibbons Whistler Full timeThe Adventure Group (TAG) is seeking enthusiastic **Guest Service Agents**! **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and...
-
Whistler, Canada Gibbons Whistler Full timeJoin us in creating unforgettable experiences for our guests as the **Gibbons Life Agent: Travel and Mountain Club** **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best...
-
Service Express Agent
3 months ago
Whistler, Canada Westin Resort and Spa Whistler Full time**WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...
-
Guest Service Agent
4 months ago
Whistler, Canada Ziptrek Full timeRole Summary Our Guest Service Agents consistently provide exceptional service by focusing on each guest’s individual needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on all Ziptrek products. The smooth coordination of guest requirements from reservations to signing waivers and final payment is...
-
Overnight Service Express Agent
4 months ago
Whistler, Canada Westin Resort and Spa Whistler Full time**WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...
-
Front Desk Agent
3 months ago
Whistler, Canada Gibbons Whistler Full timeAbout Gibbons: Core Purpose Making People Happy Vision To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists,...
-
Guest Services Assistant Manager
2 months ago
Whistler, Canada Vail Resorts Full timeJob Summary: To assist the PSS Managers and work with the PSS supervisors to oversee the daily operations of Product Sales and Services (to include Guest Services, Snow School Sales and Reservations). The Product Sales and Services departments generously assist all guests by providing information on the mountain/resort activities and amenities by...
-
Guest Services Supervisor
4 months ago
Whistler, Canada Ziptrek Full timeRole Summary The Guest Services Supervisor ensures the highest level of service at all times by meeting the individual needs of each guest and proactively anticipating problems before they arise. This role assists with the training and shadowing of new Guest Service Agents. Guest Services Supervisors use their knowledge of Ziptrek policies and procedures to...
-
Shuttle Driver
3 months ago
Whistler, Canada Gibbons Full timeCome join the adventure as a Shuttle Driver at TAG! About Gibbons: Core Purpose Making People Happy Vision To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in...
-
Travel and Mountain Club Agent: Gibbons Life
4 months ago
Whistler, Canada Gibbons Whistler Full time**About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to...
-
Reservations Manager
3 months ago
Whistler, Canada Westin Resort and Spa Whistler Full timeAt Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a...
-
Product Sales/Scan Assistant Manager
1 month ago
Whistler, Canada Vail Resorts Full timeCreate Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...
-
Heli Ski Reservations Lead
4 months ago
Whistler, Canada Whistler Blackcomb Full time**Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...