Food Service Team Lead Position

2 weeks ago

Port Alberni, British Columbia, Canada A&W Full time

We are seeking a skilled Food Service Supervisor to join our team at A&W. In this role, you will oversee food preparation staff, train them in job duties and safety procedures, estimate ingredient and supply requirements, and prepare budget and cost estimates.

Key Responsibilities:
  • Establish effective methods to meet work schedules and ensure seamless day-to-day operations.
  • Supervise and coordinate the activities of staff who prepare and portion food, maintaining high standards of quality and safety.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence within the team.
  • Estimate ingredient and supplies required for meal preparation, ensuring efficient inventory management.
  • Hire and manage food service staff, providing guidance and support to help them reach their full potential.
  • Ensure that food and service meet quality control standards, exceeding customer expectations and driving business growth.
  • Prepare budget and cost estimates, making informed decisions to optimize resources and improve profitability.
  • Address customer complaints or concerns, resolving issues promptly and professionally.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for future planning.
  • Prepare and submit reports, highlighting key performance indicators and areas for improvement.
  • Prepare food order summaries for chefs, facilitating smooth communication and workflow.
Support for Diversity and Inclusion:
  • We provide physical accessibility accommodations to ensure equal access to our services.
  • Our facilities offer visual accessibility accommodations, including signage and wayfinding assistance.
  • Auditory accessibility accommodations are also available, ensuring all customers can enjoy our dining experience.
  • We offer mentorship and coaching opportunities for persons with disabilities, newcomers, refugees, youth, Veterans, Indigenous people, and mature workers, fostering an inclusive and supportive environment.
  • We participate in government or community programs that support diversity and inclusion, demonstrating our commitment to creating a welcoming space for everyone.

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