Experienced Contact Center Team Lead

Company OverviewMCI is a leading provider of business process outsourcing and digital transformation solutions.About This RoleThis position offers the opportunity to work with a dynamic team in a fast-paced environment, providing exceptional customer service and support.Job DescriptionWe are seeking highly motivated individuals to join our contact center...

Job Title: Experienced Contact Center SupervisorJob Summary:We are seeking an experienced contact center supervisor to join our team at Mass Markets. As a contact center supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Responsibilities:Lead a team of...

Job Title: Sydney Contact Center RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Sydney. As a Contact Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients across various industries.Key...

Job Title: Entry-Level Contact Center AgentJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team at Mass Markets. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

Job Title: Call Center Sales SupervisorJob Summary:Mass Markets is seeking a highly motivated and experienced Call Center Sales Supervisor to join our team. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and ensuring the success of our call center operations.Key Responsibilities:Lead a team of sales...

Job Title: Call Center Sales SupervisorJob Summary:We are seeking a highly motivated and experienced Call Center Sales Supervisor to join our team at Mass Markets. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and providing guidance and support to ensure they meet their sales targets and provide...

About the Role:We are seeking highly motivated and reliable individuals to join our team as Contact Center Representatives in Sydney, NS. As a Contact Center Representative, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.Key Responsibilities:Handle customer inquiries and resolve issues in a...

Job Title: Call Center Sales Team LeadA challenging opportunity to lead a high-performing team of sales professionals in a dynamic call center environment.About Mass MarketsMass Markets is a leading provider of business process outsourcing solutions, delivering exceptional customer experiences and driving optimal performance for our clients.Job SummaryWe are...

About Mass MarketsMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Job OverviewThis role is a critical part of our team at Mass Markets, where we assist companies with business process outsourcing, staff augmentation, contact center...

Job Summary">This role is responsible for managing a team of 15-25 customer service agents, providing coaching and development opportunities to ensure maximum quality and production. The ideal candidate will have exceptional interpersonal and communication skills, with a minimum of 3 years call center management experience.">Key Responsibilities">Lead a team...

Job DescriptionThis is a fantastic opportunity to join our dynamic team at Mass Markets as a Customer Service Representative in our Contact Center. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences, ensuring that our clients' needs are met, and resolving any issues that may arise.About the RoleWe are...

Job Title: Call Center Operations ManagerMass Markets is seeking an experienced Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of call center supervisors and ensuring the day-to-day activity and development of our call center operations.Key Responsibilities:Lead a team of...

We are seeking a Restaurant Manager to lead our restaurant team and drive business success. Key responsibilities include managing daily operations, ensuring excellent customer service, and implementing marketing activities to boost sales.Key Responsibilities:Manage daily restaurant operations, including staff scheduling and customer service.Oversee inventory...

Job OverviewMCI's Mass Markets division is seeking a highly motivated and experienced Customer Experience Leader to join our team. As a key member of our leadership team, you will be responsible for leading and developing a team of customer service representatives in a fast-paced call center environment.The ideal candidate will have a proven track record of...

Job Description:MCI is seeking a skilled Customer Service Leadership Supervisor to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for leading a group of customer service agents and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead a team of customer service agents to...

About the OpportunityThe Nova Scotia Health Authority is seeking a skilled and experienced Clinical Team Lead to provide administrative, organizational, and leadership support to the Outpatient Mental Health & Addictions team. The successful candidate will work closely with the Clinical Manager to ensure the effective delivery of clinical services and...

Job SummaryMCI is seeking a skilled Call Center Operations Manager to join our team at Mass Markets. This role is responsible for leading a team of call center supervisors and ensuring the success of our commercial and public sector clients.Key ResponsibilitiesLead a team of call center supervisors and direct reports to achieve exceptional customer service...

Job SummaryMCI is seeking a highly motivated and experienced Call Center Sales Manager to join our team. As a key member of our sales team, you will be responsible for leading a team of sales representatives and driving revenue growth through effective sales strategies and customer engagement.Key ResponsibilitiesLead a team of sales representatives to...

Job SummaryMCI, LC is seeking a highly motivated and customer-focused Individual to serve as an Inbound Call Center Agent. As an Inbound Call Center Agent, you will be the first point of contact for customers, handling a high volume of inbound calls and providing exceptional customer service.Key ResponsibilitiesHandle inbound calls in a courteous, timely,...

Job OverviewWe are seeking an experienced Call Center Sales Representative II to join our team at Mass Markets. In this role, you will be responsible for making outbound calls to current and potential customers, selling new products and services, and providing exceptional customer service.ResponsibilitiesHandle inbound and outbound contacts in a courteous,...