Food Service Team Lead

5 days ago

Sault Ste Marie, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our food and service.

Key Responsibilities
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient and safe food handling practices.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Estimate ingredient and supply requirements for meal preparation, ensuring accurate inventory management and minimizing waste.
  • Monitor and maintain quality control standards, addressing customer complaints and concerns in a timely and professional manner.
  • Prepare and submit reports on sales, stock, and other key performance indicators, providing valuable insights for business growth and improvement.
  • Supervise and check the assembly of trays and delivery of food trolleys, ensuring seamless service delivery and customer satisfaction.
Requirements
  • 1-2 years of experience in a food service or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong problem-solving and analytical skills, with the ability to work under pressure and meet deadlines.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and quality.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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