Business Development Specialist

4 weeks ago


Calgary, Alberta, Canada Q2 Full time

About Q2

At Q2, we're passionate about building strong, diverse communities by strengthening their financial institutions. We achieve this by investing in the communities where our customers and employees serve and live.

Our Mission

We're committed to delivering our mobile banking platform and technology solutions globally to over 22 million end-users across 1,300 financial institutions and fintech clients.

The Role

We're seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will report to an Implementations Delivery Manager and engage on multiple online banking implementations concurrently.

Key Responsibilities

  • Assess project risks and develop mitigating strategies
  • Train others in best practices and proper execution
  • Participate in building plans and guide teams through key on-site activities
  • Work with Solutions Architects and Development to ensure suggested solutions are feasible
  • Act as a liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements
  • Mentor PMs and train other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement
  • Support case management and timely issue resolution by facilitating case reviews
  • Act as a subject matter expert in product features and functionality
  • Help build requirements and solution design
  • Analyze customers' businesses and make recommendations
  • Ensure all security, availability, confidentiality, and privacy policies and controls are adhered to
  • Oversee testing and case resolution

Requirements

  • Typically requires a Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
  • Familiarity with enterprise software deployment architecture and methodologies
  • Knowledge of effective business requirements practices and support methodologies
  • Excellent written and oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management
  • Excellent people and teamwork skills
  • Remains calm, diplomatic, and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
  • Ability to train individuals 1-on-1 and in a classroom environment
  • Passion for improving processes and a commitment to customer satisfaction
  • Ability to travel up to 30% of the time

What We Offer

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – "You Earned it"

How We Give Back to the Community

We support dozens of wide-reaching organizations, such as the ..., promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, ..., and ..., a group helping veterans rebuild their lives with specially adapted homes.



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