Service Associate

20 hours ago


Toronto, Ontario, Canada Shangri-La Full time
Job Summary

We are seeking a highly skilled and dedicated Service Associate to join our team at Shangri-La Toronto. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable experience in our Restaurant and Lobby Lounge.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Work collaboratively with the Food and Beverage team to maintain a clean and efficient service environment.
  • Demonstrate creativity and personal commitment to service excellence, with a focus on gracious hospitality.
  • Meet service expectations proactively, promptly, professionally, and with genuine care to attention, detail, and efficiency.
  • Ensure compliance to all hotel policies, standards, and core practices.
  • Participate in opening/closings, setups, and breakdowns, and ensure overall room ambiance, cleanliness, and presentation.
  • Apply the necessary precautions with regards to food safety and hygiene standards.
  • Provide assistance to other F&B colleagues, when needed, and undertake other ad hoc related responsibilities, as required.
Requirements
  • Minimum 2 years of previous work experience in a world-class luxury brand and/or fine dining luxury level service knowledge and training.
  • Required to work nights, weekends, and/or holidays.
  • Current SmartServe and In Good Hands certification.
  • Must be eligible to work in Canada.
What We Offer

As a Service Associate at Shangri-La Toronto, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Shangri-La Toronto is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.


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