Restaurant Operations Manager

4 weeks ago


Courtenay, British Columbia, Canada Dairy Queen Full time

Job Title: Restaurant Operations Manager

About the Role:

We are seeking a highly skilled Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we provide exceptional customer service and maintain high standards of quality and efficiency.

Key Responsibilities:

  • Analyze budget to boost and maintain the restaurant's profits
  • Evaluate daily operations and implement improvements
  • Modify food preparation methods and menu prices according to the restaurant budget
  • Monitor revenues to determine labour cost
  • Monitor staff performance and provide coaching and feedback
  • Plan and organize daily operations, including staff schedules and inventory management
  • Recruit and train staff to ensure they have the skills and knowledge needed to provide excellent customer service
  • Supervise staff and ensure that they are following company policies and procedures
  • Balance cash and complete balance sheets, cash reports and related forms
  • Conduct performance reviews and provide feedback to staff
  • Cost products and services and ensure that we are getting the best value for our money
  • Organize and maintain inventory, including ordering and receiving supplies
  • Ensure health and safety regulations are followed and that our restaurant is a safe and healthy environment for our staff and customers
  • Negotiate arrangements with suppliers for food and other supplies
  • Leading/instructing individuals and teams to achieve our goals and objectives
  • Address customers' complaints or concerns and provide excellent customer service

Requirements:

  • 2 years to less than 3 years of experience in a similar role
  • Safe Food Handling certificate
  • Electronic cash register, MS Excel, MS Outlook, MS Word, Point of sale system, Spreadsheet
  • Ability to multitask and work in a fast-paced environment
  • Accurate, client focus, dependability, efficient interpersonal skills, organized, reliability, team player

What We Offer:

  • Health care plan
  • Other benefits


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