Restaurant Operations Manager
4 weeks ago
Job Title: Restaurant Operations Manager
About the Role:
We are seeking a highly skilled Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we provide exceptional customer service and maintain high standards of quality and efficiency.
Key Responsibilities:
- Analyze budget to boost and maintain the restaurant's profits
- Evaluate daily operations and implement improvements
- Modify food preparation methods and menu prices according to the restaurant budget
- Monitor revenues to determine labour cost
- Monitor staff performance and provide coaching and feedback
- Plan and organize daily operations, including staff schedules and inventory management
- Recruit and train staff to ensure they have the skills and knowledge needed to provide excellent customer service
- Supervise staff and ensure that they are following company policies and procedures
- Balance cash and complete balance sheets, cash reports and related forms
- Conduct performance reviews and provide feedback to staff
- Cost products and services and ensure that we are getting the best value for our money
- Organize and maintain inventory, including ordering and receiving supplies
- Ensure health and safety regulations are followed and that our restaurant is a safe and healthy environment for our staff and customers
- Negotiate arrangements with suppliers for food and other supplies
- Leading/instructing individuals and teams to achieve our goals and objectives
- Address customers' complaints or concerns and provide excellent customer service
Requirements:
- 2 years to less than 3 years of experience in a similar role
- Safe Food Handling certificate
- Electronic cash register, MS Excel, MS Outlook, MS Word, Point of sale system, Spreadsheet
- Ability to multitask and work in a fast-paced environment
- Accurate, client focus, dependability, efficient interpersonal skills, organized, reliability, team player
What We Offer:
- Health care plan
- Other benefits
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