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Customer Service Ambassador

1 month ago

Abbotsford, British Columbia, Canada Amani Ventures Full time

A customer service representative at Amani Ventures will be responsible for providing exceptional support to clients. Key responsibilities include advising clients on advertising or sales promotion strategies, answering written and oral inquiries, and addressing customers' complaints or concerns. The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure. The role requires a fast-paced environment and may involve overtime. The successful candidate will be organized, a team player, and have a client-focused approach. The work term is permanent, and the work language is English. The working hours are 35 to 40 hours per week.

Key Responsibilities
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Perform general office duties
  • Receive and log complaints
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
Work Conditions and Physical Capabilities
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Tight deadlines
  • Work under pressure
Personal Suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Ability to multitask
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week