Fashion Department Lead

1 week ago

Prince George, British Columbia, Canada H & M Hennes & Mauritz Gruppe Full time

H&M is a global fashion brand that offers the latest styles and inspiration. Our business idea is to provide fashion & quality at the best price in a sustainable way, according to H&M values, standards, policies, and procedures.

Job Responsibilities
  • People:
    • Organize and distribute tasks for staff members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager's guidance.
    • Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.
    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions.
    • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
  • Commerciality:
    • Take action within the department to maximize sales through joint operational and commercial focus to achieve the highest level of profitability.
    • Ensure your team has knowledge on all product, campaign, promotion, display guidelines, and merchandise information.
    • Guarantee garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.
    • Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in your department.
  • Operations:
    • Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
    • Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.
    • Responsible for knowledge and completion of cash office operational functions.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • May be assigned overall store responsibility in absence of Store Manager.
  • Customer Service:
    • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
    • Assist Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs for the department; work with comparable sales from last year, sales to budget, and future sales trends to maximize profitability.
    • Accurately record sales and worked hour figures.
    Qualifications
    • High School graduate or equivalent. Associate's or Bachelor's Degree preferred.
    • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
    • Ability to lift in excess of 20 pounds.
    • Ability to stand for long periods of time; for a short distance.
    • Ability to climb a ladder and use a stepstool.
    • Exceptional customer service and interpersonal skills.
    • Proven organizational and analytical skills.
    • Ability to be proactive to drive sales by creating selling opportunities.
    • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
    • Ability to take own initiative and work under own direction.
    • Ability to work strategically, tactically, and operationally.
    • Able to multi-task in a fast-paced environment.
    • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
    • Ability to provide feedback in a constructive and professional way.
    • Ability to handle conflict and resolve problems constructively.
    • Experience in administrating progressive discipline process and performance management.
    • Open availability including evenings and weekends.
    • Minimal travel required as necessary.

Estimated annual salary: $55,000 - $70,000.

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