Business Services Help Desk Specialist

3 days ago

Toronto, Ontario, Canada Toronto District School Board Full time
Job Summary

We are seeking a highly skilled and experienced Business Services Help Desk Specialist to join our team at the Toronto District School Board. As a key member of our Business Services department, you will provide first-level help desk support to schools and central department staff, ensuring timely and effective resolution of inquiries related to vendor payments, trust, donations, scholarships, purchasing, school-generated funds, petty cash, p-cards, fundraising, budget transfers, journal entries, excursions, or school activities directory, expense submissions, accounting, and other related transactions.

Key Responsibilities
  • Provide first-level help desk support to schools and central department staff, responding to inquiries and resolving issues in a timely and effective manner.
  • Provide advice and guidance on Business Services policies and procedures, ensuring compliance and adherence to established guidelines.
  • Track and monitor issues through the Help Desk, escalating complex problems to the Finance Support Officers or Finance Support Manager as needed.
  • Assist with updates and maintenance of Help Desk documentation, manuals, and training materials, ensuring accuracy and relevance.
  • Support the setup and maintenance of user accounts for the School Cash Online system and school-generated funds banking.
Requirements
  • Two-year community college diploma in a related field (e.g., Business, Accounting, or Finance) with two years of related experience in accounting/finance for a large, public sector employer or an equivalent combination of education and experience.
  • Proficiency in accounting/finance and related applications (e.g., SAP, School Cash Online, and Concur).
  • Understanding of accounting principles, reconciliations, budgeting, and cash management.
  • Experience providing customer support and training, with strong communication skills (both oral and written).
  • Ability to exercise judgment in determining when, how, and to whom complex issues are escalated.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to maintain a cooperative working relationship with staff at all levels of the organization and others outside of the Board.
  • Knowledge of budget, accounting, and finance-related policies, procedures, and practices.
  • Demonstrated willingness to learn new applications and software upgrades to keep up with changing business and technological requirements.
  • Computer proficiency, including Microsoft suite of programs (e.g., Word, Excel, PowerPoint, electronic mail, and Internet).
Special Requirements
  • Occasional travel required.
Asset
  • Help Desk experience, including the use of Help Desk software.

Please submit your application in résumé form with a covering letter, referencing competition #CUPE C UTE, by 4:30 pm on September 25, 2024. Only applicants selected for an interview will be contacted. We strive to meet the accommodation needs of persons with disabilities and encourage applicants to make their needs for accommodation known in advance. The Toronto District School Board follows a hybrid work structure, and some employees may be able to work remotely at times, based on operational requirements.

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