Emergency Communications Specialist: Crisis Coordinator

3 weeks ago

Calgary, Alberta, Canada STARS Full time
About Us

At STARS, we revolutionize emergency medical care by pushing boundaries and innovating. Since our first helicopter took flight in 1985, we have been changing the way critical care is delivered. Our teams consist of life-saving professionals who receive advanced medical training to save lives.

Our Mission

We strive to make every life worth it by finding ways to reach those in need, no matter where they are. From improving our presence in rural areas to leveraging technology, we bridge the gap and make the impossible possible.

Job Overview

This role requires a competitive salary of $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, you will also enjoy excellent organization-paid benefits, a matched RRSP program, free parking, and much more.

Job Description

You will be working as part of the Critical Patient team, answering emergency medical calls and facilitating communication between multiple emergency services partners to coordinate the transport and care of critically ill and injured patients across Alberta and Saskatchewan.

Key Responsibilities:
  • Respond to requests from civilians, first responders, dispatch professionals, and physicians in support of critical care processes
  • Follow established protocols to ensure each call is handled effectively and efficiently
  • Accurately and diligently input information into a multi-screen computer system in real time
  • Utilize dispatch technology, including computer aided dispatch, mapping tools, telephone and radio
  • Maintain discretion and confidentiality of information
  • Recognize when situations are beyond scope of training and escalate as needed
  • Participate in quality monitoring processes and continue to improve skills based on feedback received
Requirements and Qualifications

To be successful in this role, you will require:

  • High level of accuracy and attention to detail are essential
  • Strong time management skills and multi-tasking abilities
  • Excellent analytical, critical thinking, and decision-making skills
  • Ability to adapt to changing situations and work environments
  • Ability to understand and follow standard operating procedures
  • Ability to build and maintain positive working relationships
  • Proficiency in the use of technology required, ideally including public safety telecommunications software, mapping, radio, Computer Aided Dispatch (CAD), telephone conferencing and systems
  • Minimum typing speed of 40 WPM
  • Ability to thrive in a team environment and maintain a positive, professional attitude
About You

We are looking for an exceptional communicator with a professional phone manner and ability to remain calm under pressure in high-consequence situations. You should be focused on the task at hand, while being aware of all that is going on around you, and possess critical thinking and multi-tasking skills. A commitment to connect and collaborate as part of a high-performing team is essential.

What We Offer

We offer a competitive salary, excellent organization-paid benefits, a matched RRSP program, free parking, and so much more. As a key member of the STARS organization, you will be a link in our ability to execute our mission of saving lives safely within the chain of survival.

  • Emergency Response Coordinator

    4 weeks ago

    Calgary, Alberta, Canada STARS Full time

    STARS Vigilant - Emergency Communications SpecialistWe are seeking a highly skilled Emergency Communications Specialist to join our STARS Vigilant team. This role is responsible for coordinating emergency responses for various industries across North America.

  • Emergency Medical Specialist

    4 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    Destinationone Consulting specializes in recruitment across diverse sectors including Healthcare, HealthTech, Government, Municipalities, NonProfits, Legal, and Public Accounting. We are committed to building a robust database of opportunities in these fields. By applying, our recruiters can quickly match you with suitable roles when they...

  • Emergency Response Coordinator

    4 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    At destinationone Consulting, we specialize in recruitment across diverse sectors, including Healthcare, HealthTech, Government, Municipalities, NonProfits, Legal, and Public Accounting. We are proactively building a data bank for opportunities in these fields, enabling our recruiters to quickly match candidates with suitable roles when they arise.Job...

  • Mental Health Crisis Counsellor Position at Woods Homes

    3 weeks ago

    Calgary, Alberta, Canada Woods Homes Full time

    Job OverviewWoods Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community.About the RoleWe are seeking a qualified Crisis Counsellor I to join our ECMHS program on a casual basis. The successful candidate will be...

  • Emergency Response Program Manager

    1 month ago

    Calgary, Alberta, Canada Adecco Canada Full time

    Adecco Canada is currently hiring a full-time seasoned Emergency Response Coordinator to establish and execute comprehensive emergency preparedness and response initiatives that guarantee the safety and well-being of employees, assets, and the environment for our client in Calgary, AB. This role entails leading emergency response teams, training staff, and...

  • Emergency Response Coordinator

    4 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    OverviewDestination One Consulting specializes in recruitment across diverse sectors including healthcare, HealthTech, government, municipalities, non-profits, legal, and public accounting. Our goal is to build a data bank for opportunities in these fields.Estimated Salary: $55,000 - $65,000 per yearJob DescriptionWe are seeking an experienced dispatcher to...

  • Security Officer

    3 weeks ago

    Calgary, Alberta, Canada Paladin Security Full time

    Paladin Security: A Leader in Emergency Response ServicesWe are seeking a highly skilled and experienced Security Officer to join our team. As a security professional, you will be responsible for providing exceptional customer service and assistance while ensuring the safety and security of clients and patrons.About the RoleThis is an exciting opportunity to...

  • Calgary Business Continuity and Emergency Management Specialist

    3 weeks ago

    Calgary, Alberta, Canada City of Calgary Full time

    We are seeking an experienced professional to join our team as a Business Continuity and Emergency Management Specialist in Calgary. As a key member of our Waste & Recycling Services team, you will play a critical role in preparing us to respond to emergency incidents and business disruptions.The ideal candidate will have a strong background in business...

  • Veterinarian, Emergency Medicine Specialist

    3 weeks ago

    Calgary, Alberta, Canada VCA Full time

    Company OverviewWestern Veterinary Specialist & Emergency Centre is a leading provider of specialty and emergency veterinary services in Calgary. Founded in 2001, we have established ourselves as a trusted partner for veterinarians and pet owners alike.

  • Emergency Care Specialist

    3 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    Destinationone Consulting specializes in recruitment across diverse sectors, including healthcare, health tech, government, municipalities, non-profits, legal, and public accounting. We are building a comprehensive database of opportunities in these fields.Location:Varying locations throughout Alberta.An Emergency Care Specialist provides advanced medical...

  • Medical Emergency Response Specialist

    4 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    At destinationone Consulting, we specialize in recruitment across various sectors including healthcare and government. As a Medical Emergency Response Specialist, you will be part of our team that provides basic emergency medical care and transport for patients in need.Location:AlbertaYou will respond to emergency calls and assist paramedics in patient care....

  • Veterinary Emergency Specialist

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Job DescriptionVeterinary Emergency SpecialistWe are currently welcoming an ER Registered Veterinary Technologist to join our team at the Calgary Animal Referral and Emergency Centre.This is an exceptional opportunity for motivated technicians to expand their knowledge and practice high-quality emergency medicine with a board-certified specialist.The...

  • Cyber Security Strategist for a Telecom Ecosystem

    4 weeks ago

    Calgary, Alberta, Canada Rogers Communications Full time

    We are looking for an experienced Cyber Security Strategist to join our team at Rogers Communications. The ideal candidate will have a deep understanding of information security principles and practices, as well as experience in developing and implementing comprehensive security strategies.Job OverviewThe Cyber Security Strategist will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full time

    About FIBERCOMM COMMUNICATIONS LTDFIBERCOMM COMMUNICATIONS LTD is a dynamic organization that values innovation and customer satisfaction. We are seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionWe are looking for an experienced Technical Support Specialist to provide technical assistance and support to our clients. The...

  • Risk Management and Emergency Response Specialist

    1 week ago

    Calgary, Alberta, Canada SAIT Full time

    SAIT is a leader in applied education, and we are seeking a highly skilled Risk Management and Emergency Response Specialist to join our team. This role will be responsible for developing, implementing, and maintaining institutional emergency preparedness and response plans.We are looking for an individual with a strong background in emergency management,...

  • Veterinary Emergency Specialist

    4 weeks ago

    Calgary, Alberta, Canada VCA Canada Full time

    Job OverviewVCA Canada is seeking an experienced Veterinary Technician to join our Emergency team in Calgary, AB.Salary: $70,000 - $90,000 per year, depending on experience.Job DescriptionAs a Registered Veterinary Technologist, you will be responsible for providing high-quality patient care in a fast-paced emergency environment. You will work closely with a...

  • Emergency Response Planner

    4 weeks ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    Job Title: Emergency Preparedness CoordinatorAt destinationone Consulting, we specialize in recruitment across diverse sectors, including Healthcare, HealthTech, Government, Municipalities, NonProfits, Legal, and Public Accounting. As a leading recruitment agency, we proactively build a data bank for opportunities in these fields, ensuring our recruiters can...

  • Nurse Specialist in Emergency Care

    3 weeks ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Company Overview:Alberta Health Services (AHS) is a leading healthcare provider in Alberta, dedicated to delivering high-quality patient care and services.About the Role:We are seeking a skilled Registered Nurse to join our team as a Nurse Specialist in Emergency Care at Strathmore Hospital. In this role, you will work closely with our multidisciplinary team...

  • Lead Emergency Management Specialist

    4 weeks ago

    Calgary, Alberta, Canada City of Calgary Full time

    About the City of CalgaryThe City of Calgary is committed to providing exceptional services and fostering a supportive work environment. Our team members are dedicated to delivering top-notch emergency management solutions, ensuring the safety and well-being of our community.Job OverviewWe are seeking an experienced Assistant Deputy Chief to join our...

  • Global Health Crisis Researcher

    3 weeks ago

    Calgary, Alberta, Canada Cuso International Full time

    Job Title: Global Health Crisis ResearcherEstimated Salary: $45,000 - $60,000 per annumAbout the RoleWe are seeking a highly skilled researcher to join our team at Cuso International. As a global health crisis researcher, you will play a crucial role in monitoring and analyzing the risks associated with Mpox across various countries.Your primary...