Pension Plan Expert

3 weeks ago

Toronto, Ontario, Canada OMERS Full time

Empowering Your Impact

We are a purpose-driven, dynamic pension plan that embodies the values of our 600,000+ members. As a Member Experience Specialist, you will play a vital role in assisting and supporting our members, employers, and retirees with inquiries and administration of their pension benefits. You will provide exceptional customer service and technical expertise to ensure a seamless experience for our members.

What You'll Do

  • Be the first point of contact for member calls and digital channel inquiries
  • Develop a deep understanding of how our pension plans are administered to provide accurate and timely support
  • Provide sound judgment and ensure information is relayed accurately and in a positive and courteous way
  • Handle a variety of inquiries, including resolving escalated issues
  • Analyze data to identify issues and work with the appropriate teams to problem-solve
  • Be flexible to take on additional tasks, including assisting other teams as required
  • Maintain productivity standards, service levels, and high member satisfaction
  • Identify ways to streamline processes and work more effectively across our team to better serve our members
  • Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner

What You'll Get

  • A role that provides opportunities to develop technical pension expertise and high-quality customer service skills
  • An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and digital communications
  • The opportunity to grow and develop your skillsets to advance throughout our organization
  • Continuous learning investment to support your career growth
  • An opportunity to provide an exceptional experience to 500,000+ members in Ontario throughout their retirement journey

Requirements

  • Post-secondary education/accreditation in a business-related field
  • 2+ years of pension benefit administration/client service or relevant experience is considered an asset
  • Fluent in French is an asset

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