Site Reliability Engineer

4 weeks ago

Mississauga, Ontario, Canada KUBRA Full time

We are growing at KUBRA, a fast-growing company delivering customer communications solutions to large utility, insurance, and government entities across North America. Our platform handles over 1.5 billion customer interactions annually, reaching over 40% of households in the U.S. and Canada.



About the Role

As a Team Lead, Site Reliability Engineer, you will guide our DevOps team in optimizing our customer experience management platforms. This is a hybrid opportunity in Mississauga, ON.




  • Ensure that infrastructure and applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).
  • Maintain well-documented standards and best practices to ensure services are built for high availability and security.
  • Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
  • Document any incidents thoroughly, along with corresponding problem records and corrective actions.
  • Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
  • Enhance governance processes to ensure all platform components meet current standards.
  • Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
  • Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with engineering teams to remediate findings.
  • Collaborate with engineering teams to optimize infrastructure for security, resiliency, and cost targets based on collected feedback.
  • Document processes and maintain records related to infrastructure procedures and strategies, ensuring appropriate alerts and support procedures are in place for quick incident remediation.


Requirements

To succeed in this role, you will need:




  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
  • 5+ years of experience in site reliability engineering or a related field.
  • Proven leadership and team management experience.
  • Experience with systems programming languages, such as Go or Python, and shell scripting.
  • Proficient with Terraform and infrastructure as code principles.
  • Demonstrated proficiency in public cloud environments, particularly AWS.
  • Hands-on experience with Kubernetes management within AWS EKS.
  • Experience with CI/CD automation tools, such as CircleCI and ArgoCD.
  • Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.
  • AWS and Kubernetes Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, CKA, CKS, CKAD, KCNA) are desirable.


What We Offer

At KUBRA, we offer a competitive salary of $120,000 per year, plus benefits and bonuses. We also provide opportunities for growth and development, including access to LinkedIn learning courses and education reimbursement programs. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused, and self-motivated.

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