Customer Service Department Head

3 weeks ago


St John's, Newfoundland and Labrador, Canada Atlantic Superstore Full time

As the Customer Service Department Head at Atlantic Superstore, you will oversee the front-end staff and ensure efficient and courteous customer service. Key responsibilities include directing and supervising front-end staff, responding to customer inquiries, and maximizing sales and gross profit. The successful candidate will have flexibility to work a variety of hours and will be responsible for maintaining the condition of service counters, production areas, and offices. Strong communication and interpersonal skills are required, as well as the ability to work in a fast-paced environment.

Responsibilities:

  • Direct and supervise front-end staff
  • Ensure efficient and courteous customer service
  • Respond to customer inquiries and complaints
  • Maximize sales and gross profit
  • Maintain the condition of service counters, production areas, and offices

Requirements:

  • Three to five years' experience in the retail service industry
  • Prior management experience is an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work a variety of hours


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