Food Service Team Lead

2 weeks ago


Port Hope, Canada Tim Hortons Full time
Job Summary:

We are seeking an experienced Food Service Team Lead to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for supervising and coordinating staff in food preparation, training staff in job duties and safety procedures, and ensuring quality control standards are met.

Key Responsibilities:
  • Establish efficient methods to meet work schedules and deadlines
  • Supervise and coordinate activities of staff who prepare and portion food, ensuring high-quality service and presentation
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and compliance
  • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory
  • Ensure that food and service meet quality control standards, consistently meeting customer expectations
  • Prepare budget and cost estimates, analyzing data to inform operational decisions
  • Address customer complaints or concerns in a professional and courteous manner, resolving issues promptly
  • Maintain accurate records of stock, repairs, sales, and wastage, providing insights for process improvement
  • Prepare and submit reports on operational performance, highlighting successes and areas for growth
Work Environment:
  • Fast-paced environment with moderate noise levels and occasional strong odors
Work Setting:
  • Food service establishment, including coffee shops and restaurants
Supervision:
  • Leading a team of 3-4 staff members, with potential for growth to 5-10 people under your supervision
Work Conditions and Physical Capabilities:
  • Combination of sitting, standing, and walking throughout the shift
  • Standing for extended periods, potentially exceeding 8 hours
Personal Suitability:
  • Strong client focus, with excellent interpersonal skills and oral communication abilities
  • Flexibility and adaptability in a fast-paced environment
  • Initiative and dependability, with a commitment to delivering exceptional results


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