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Senior Operations Manager

1 month ago

Richmond, British Columbia, Canada MK Westcoast Floors Ltd. Full time

At MK Westcoast Floors Ltd., we are seeking a highly skilled Senior Operations Manager to oversee the daily operations of our retail store. The ideal candidate will have a strong background in retail management, with experience in managing staff, inventory, and customer service.

Key Responsibilities:
  • Direct and control daily operations, ensuring a smooth and efficient customer experience.
  • Evaluate daily operations to identify areas for improvement and implement changes as needed.
  • Plan and organize daily operations, including staff scheduling and inventory management.
  • Manage staff and assign duties, providing guidance and support to ensure success.
  • Study market research and trends to determine consumer demand and adjust sales strategies accordingly.
  • Determine merchandise and services to be sold, ensuring alignment with customer needs and market trends.
  • Locate, select, and procure merchandise for resale, maintaining high-quality standards.
  • Develop and implement marketing strategies to drive sales and customer engagement.
  • Plan budgets and monitor revenues and expenses, ensuring financial stability and growth.
  • Determine staffing requirements, ensuring adequate coverage and support.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Recruit, hire, and supervise staff and/or volunteers, fostering a positive and productive work environment.
  • Conduct performance reviews, providing constructive feedback and coaching to support growth and development.
  • Supervise office and volunteer staff, ensuring seamless communication and collaboration.
  • Negotiate with suppliers for the provision of materials and supplies, securing the best possible terms.

As a Senior Operations Manager at MK Westcoast Floors Ltd., you will have the opportunity to work in a fast-paced environment, driving business growth and customer satisfaction. If you are a motivated and results-driven professional with a passion for retail management, we encourage you to apply for this exciting opportunity.