IT Support Specialist

2 weeks ago

Burlington, Ontario, Canada Destination Auto Group Full time

Destination Auto Group is seeking a highly skilled and motivated Junior IT Support Specialist to join our team at our Burnaby head office. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across four dealership locations in the lower mainland.

Key Responsibilities:

  • Perform on-site and remote troubleshooting to resolve technical issues related to computer systems, software, and hardware.
  • Provide technical support and guidance to employees, understanding and addressing various technical issues.
  • Handle direct and unresolved issues, escalating them to the next tier of support as needed.
  • Manage and maintain accurate records of events in our tracking system.
  • Provide network support, diagnosing and resolving various network issues.
  • Perform other duties as assigned by management.

Requirements:

  • Technical understanding of Microsoft Windows 10, 11, Windows Server 2016/19/25, and Windows Active Directory.
  • Understanding of Microsoft Office 365 suite of products, including Excel, Word, PowerPoint, Outlook, OneDrive, SharePoint, etc.
  • General computer hardware technical skills and knowledge of storage, virtualization, and networking technologies.
  • A+ and Network+ certifications are an asset, but not required.
  • Helpdesk experience is recommended, but not required.
  • Certification or Diploma in a Network Administrator program or relevant field.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Excellent interpersonal, communication, and relationship skills.
  • Strong independent worker with excellent time management skills.
  • Valid British Columbia driver's license.

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