Inside Parts Sales Representative
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Inside Parts Sales Person to join our team at Dawson International Truck Centres. As a key member of our sales team, you will be responsible for efficiently matching customer needs with available inventory, fostering strong customer relationships through excellent service.
Key Responsibilities
- Sell products and/or services to repair the problem and meet the customer's needs
- Maintain customer goodwill by professionally greeting all customers
- Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership's satisfaction
- Pulling parts orders from inventory and assisting shop techs with parts requirements in a timely manner
- Assists Parts Manager in organizing and recording parts inventory and year end reports as needed
- When working the parts counter, follows prescribed cash, credit, and cheque processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at a point of sale
- Follow up on shortages and expedite by reporting to Parts Manager / Supervisor
- Day to day tasks such as Stocking Shelves, General Cleaning, etc.
- Shipping and Receiving when required; i.e. entering parts into inventory, putting parts away
Requirements
- Minimum two (2) years' experience in a related industry
- Parts Person Red Seal an asset
- An equivalent combination of education and experience will be considered
- Strong written and verbal communication skills
- Detail oriented and able to work efficiently in a fast-paced environment
About Us
The Dawson Group is a well-established family-owned company that values its employees and the community. We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. Our core values include: People First, Integrity, Respect and Excellence.
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