Cloud Support Engineer: Transformative Cloud Computing Solutions
1 month ago
Join Amazon Web Services (AWS) as a Cloud Support Engineer and be at the forefront of transformative cloud computing solutions. As a Cloud Support Engineer, you will be the 'Cloud Ambassador' across all AWS products, arming customers with the required tools and tactics to get the most out of their cloud investment. You will contribute to a follow-the-sun roster, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications 24/7/365.
About You
We are looking for passionate individuals with a strong interest in cloud computing, excellent communication skills, and a customer-centric mindset. You will work closely with customers to provide tailored solutions, leveraging your extensive customer support experience to provide feedback to internal teams on how to improve services.
About the Team
AWS values diverse experiences, so even if you don't meet all the qualifications and skills listed in the job description, we encourage candidates to apply. Our team is passionate about cloud computing and is committed to helping our customers succeed. We offer a dynamic and inclusive work environment with opportunities for career growth and development.
- Provide exceptional customer support through various contact channels, including web, live chat, and telephone.
- Develop and maintain in-depth knowledge of AWS services and features.
- Work closely with cross-functional teams to resolve complex technical issues.
- Participate in training and development programs to enhance technical skills.
- Mentor and coach new hires to ensure a smooth onboarding process.
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