Dietary Support Specialist

1 month ago

Edmonton, Alberta, Canada Aramark Full time
Job Overview

The Dietary Worker plays a vital role in providing patient support via phone and software systems, serving as a liaison to other departments regarding patient meal services.

This position requires the ability to function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.

Key Responsibilities
  • Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
  • Adaptable to customer needs, responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
  • Uses software to record patient orders, maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
  • Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition, maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
  • Maintains compliance with ARAMARK's standards of operation, adheres to ARAMARK's Business Conduct Policy at all times, maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
Requirements
  • Previous customer service and/or call center experience preferred.
  • Experience in food service, as a dietary clerk, or in a related field preferred.
  • Needs to communicate fluently in the English language, bilingual or multilingual a plus.
  • Ability to stay calm under pressure, comfortable with using technology including web-based software, keyboard, and telephone headset for the majority of shift.
  • Typical typing of 35 – 45 wpm, must be flexible and adaptable to change.
About Aramark

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

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