IT Support Specialist

1 week ago

Toronto, Ontario, Canada CPP Investments Full time

At CPP Investments, we're committed to attracting and selecting high-calibre individuals who share our passion for performance and value a collegial and collaborative culture. If you possess strong technical skills and excellent customer service orientation, we'd like to hear from you.

Company Overview

CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP). With current assets under management valued in excess of $500 billion, we're one of the most respected and fastest-growing institutional investors in the world. Our goal is to ensure the productivity of our colleagues by providing best-in-class computing devices, applications, systems, and service.

Job Description

We're recruiting for a full-time IT Analyst, Global Techbar in the Technology & Operations group. This position provides hands-on technical support, addressing all problems to deliver consistent, quality customer service across the whole organization. You'll focus on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.

Key Responsibilities
  • Owning and managing employee technology problems/tickets from start to finish.
  • Managing tasks and resources relating to projects and service support tickets.
  • Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes.
  • Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.
  • Creativity: Providing ideas and suggestions clearly and concisely.
Required Skills and Qualifications

We're looking for candidates with:

  • Post-secondary education in Computer Science/Information Technology.
  • Minimum 5 years of experience providing IT support in a corporate environment (preferably within the finance sector).
  • Customer service orientation and interpersonal skills.
  • Ability to interface confidently with executive and internal customers.
  • Strong independent problem-solving and decision-making abilities.
Benefits

We offer a competitive salary and benefits package, including:

  • A salary range of $80,000-$120,000 per year, depending on experience.
  • A comprehensive health and wellness program.
  • A generous retirement savings plan.
Location

This role is based in Toronto, with occasional travel to New York City and San Francisco required.

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