Customer Service Operations Manager
4 weeks ago
Job Title: Customer Service Operations Manager
About the Role:
We are seeking a highly skilled Customer Service Operations Manager to join our team at Tajpur Investments Ltd. The successful candidate will be responsible for evaluating daily operations, planning and organizing daily operations, managing staff and assigning duties, and studying market research and trends to determine consumer demand and potential sales volumes.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement
- Plan and organize daily operations to ensure efficient use of resources
- Manage staff and assign duties to ensure effective team performance
- Study market research and trends to determine consumer demand and potential sales volumes
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
Requirements:
- 5-10 years of experience in customer service operations
- Proven track record of success in managing staff and improving team performance
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
Working Conditions:
- Fast-paced environment
- Work under pressure
- Tight deadlines
Personal Suitability:
- Creativity
- Energetic
- Hardworking
- Time management
- Flexibility
- Organized
- Team player
Work Information:
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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