Store Operations Manager

1 week ago


Stouffville, Canada Dollarama L.P. Full time

The role of Store Operations Manager is a crucial position within Dollarama L.P., reporting directly to the Store Manager. This dynamic individual will be responsible for overseeing the daily retail store operations, ensuring a high level of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, the Assistant Store Manager assumes the role of Manager on Duty (MOD).

Key responsibilities include managing staff, executing daily operational tasks, and ensuring compliance with company policies and procedures. The Assistant Store Manager plays a vital role in explaining, understanding, and enforcing company rules and regulations among team members. Additionally, they are responsible for conducting prompt and precise inventory counts to maintain proper stock levels.

Another critical aspect of this role is ensuring that established merchandizing practices are followed, and new employees are recruited and trained effectively. The Assistant Store Manager's duties also involve assisting the Store Manager in daily operations and staff management, helping with store merchandizing, shelf stocking, and unboxing daily shipments.

In terms of customer service, the Assistant Store Manager provides exceptional service and resolves escalated issues efficiently. They are also responsible for training, coaching, and developing employees, performing cash management, and assigning tasks to the team. Maintaining store safety and cleanliness standards is another key responsibility, as well as conducting managers on duty tasks and regular performance evaluations.

To excel in this role, candidates should possess minimum two years' experience in the retail industry, preferably in a team management position. Open availability, including day, evening, and weekend shifts, is required. Strong leadership, communication, and decision-making skills are essential, along with the ability to multitask, prioritize, and work in a dynamic, fast-paced environment.

This full-time, permanent position offers a competitive salary, bonus pay, and various benefits, including casual dress, employee assistance program, extended health care, flexible schedule, and RRSP match. While French language proficiency is not necessary, the ability to efficiently organize time and manage priorities is crucial. Job Types: Full-time, Permanent


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