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Customer Service Representative

4 weeks ago

St John's, Newfoundland and Labrador, Canada Richelieu Hardware Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Richelieu Hardware. As a key member of our Inside Sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond promptly and respectfully to customer inquiries.
  • Process orders made by email, fax, and phone, as well as in-person.
  • Ensure follow-up on orders as required.
  • Participate in training sessions on new products.
  • Perform other related duties as assigned.

Requirements:

  • High School Diploma.
  • Efficient computer keyboarding skills.
  • Knowledge of Microsoft Office.
  • Experience in customer service.
  • Ability to work with minimal supervision.
  • Team player.
  • Good organizational skills.
  • Experience in the Cabinet & Millwork or related industry is an asset.
  • Experience in Hardware distribution business is an asset.
  • English (spoken and written).

What We Offer:

  • A balance between work and personal life.
  • A dynamic and inspiring environment.
  • A competitive salary based on market rates, including a car allowance and expense account.
  • A progressive salary driven by performance and managed by objectives results.
  • An Employee Share Purchase Plan (ESPP).
  • A group insurance plan to meet your personal needs.