ERP Implementation Specialist

2 weeks ago


Toronto ON, Canada A+W Software Full time
About the Role

We are seeking an experienced ERP Implementation Specialist to join our Services team in North America. As a key member of our team, you will be responsible for implementing our ERP solutions, addressing product and service inquiries, and providing ongoing support to ensure smooth adoption and optimal use of technology solutions.

Key Responsibilities
  • Lead ERP implementations, working with the Project Manager to ensure projects are delivered on time, within scope, and on budget
  • Support the sales process, joining meetings as part of the presales process and leading product demos and technology solutions
  • Collaborate with clients to collect data and other information required to customize software systems
  • Share knowledge and provide customer guidance, recommendations, and solutions throughout the entire implementation process
  • Foster client engagement and build strong relationships with clients to understand their business needs
Requirements
  • Experience as a professional services or technology consultant with direct knowledge of software implementations and system integration
  • Exceptional verbal and written communication skills, including the ability to create documentation, make presentations, and facilitate training
  • Experience working on technical projects in a production or manufacturing environment, preferably in the Fenestration or Flat Glass industry
  • Highly proficient with MS Office, particularly Excel, and databases such as MS SQL
  • Ability to diagnose and resolve application errors via remote tools and follow the troubleshooting process from start to finish
About Us

A+W Software is a leading provider of ERP solutions for the manufacturing industry. We are committed to delivering exceptional value and creating lasting customer impact. Our team is driven by curiosity and passion to solve problems with technology customized for our industry.

What We Offer
  • Comprehensive health and insurance benefits with a range of options and health savings accounts or reimbursement packages
  • Opportunities for professional development and growth within the company
  • A collaborative and supportive work environment


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