Customer Service Liaison

3 days ago


Ottawa, Ontario, Canada On Call Centre Full time

Overview: We are seeking a skilled Customer Service Liaison to join our team at On Call Centre. As a key member of our customer-facing department, you will be responsible for delivering exceptional support to our clients.

About the Role: The ideal candidate will possess excellent communication skills, both written and verbal. They will be able to multitask effectively, working in a fast-paced environment with multiple priorities. A strong attention to detail and ability to work under pressure will also be essential.

Key Responsibilities:

  • Client Support: Provide timely and effective support to our clients, responding to their inquiries and resolving issues promptly.
  • Communication: Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
  • Data Management: Maintain accurate records of client interactions, utilizing digital databases to track and analyze data.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and effective problem-solving.

Requirements:

  • Education: No degree or diploma is required, but relevant experience is an asset.
  • Experience: Experience in a call centre setting is beneficial, with proficiency in MS Office applications (Excel, Outlook, Word) and Google Drive.
  • Skillset: Excellent communication, interpersonal, and problem-solving skills are essential.

What We Offer:

  • Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits: Comprehensive health benefits, including dental, disability, and paramedical services coverage, as well as vision care benefits.
  • Financial Benefits: Bonus opportunities, group insurance benefits, life insurance, and pension plan participation.
  • Long-term Benefits: Long-term care insurance.
  • Additional Perks: Free parking, on-site amenities, team building opportunities, and travel insurance.

About Us: On Call Centre is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients. If you're passionate about providing top-notch support and are looking for a challenging and rewarding role, we encourage you to apply.



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