Retail Support Coordinator
1 week ago
We are a leading retailer to under-served rural communities and urban neighbourhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value proposition is to be the best local shopping choice for everyday household and local lifestyle needs.
Salary InformationA competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. Based on industry standards and location, we estimate the annual salary to be around $55,000 - $65,000 CAD per year.
Job DescriptionKey Responsibilities:- Act as the primary point of contact for all Merchandising Store Connect tickets, focusing on timely and effective resolution of issues.
- Mitigate the escalation of incidents to other business units by applying well-developed understanding of NWC business and system knowledge.
- Coordinate with internal and external resources for information and/or action as situationally required.
- Liaise with stakeholders regarding preventative measures for continued development of issue reduction.
- Analyze and effectively communicate commonly occurring issue trends to relevant stakeholders; provide feedback on process/system improvement as required.
- Generate and analyze reporting metrics related to Store Connect ticket volumes and resolution time.
- Summarize key learnings and patterns to help shape proactive resolution attempts and address root causes.
- Engage with key stakeholders to align on changing business practice or system enhancements that would impact ability to resolve store issues.
- Minimum 1-2 years office and/or customer service experience.
- University Degree in Commerce or similar professional program preferred.
- Retail experience considered an asset.
- Intermediary MS Office skills within focus on Excel & Outlook.
- Strong organizational, planning and prioritizing skills.
- Demonstrated ability to work within strict timelines.
- Detail oriented while maintaining a high degree of accuracy.
- Strong verbal and written communication skills with a demonstrated ability to provide superior customer service.
The North West Company offers a dynamic and diverse culture, opportunities for growth and development throughout the company, and a comprehensive benefits package. We also promote work-life balance and recognize the importance of our employees' overall well-being.
This role will require travel to northern Canadian stores on an as-needed basis. If you are passionate about delivering exceptional customer service, working collaboratively with others, and driving results through data analysis, this could be the perfect opportunity for you. Apply now to take your career to the next level
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