Incident Response Specialist
3 weeks ago
Wealthsimple is on a mission to empower everyone to achieve financial freedom. As an Incident Response Specialist, you will be part of our team that works tirelessly to ensure our clients have a seamless experience during incidents.
About the RoleThe estimated salary for this role is between $80,000 and $120,000 per year, depending on location and experience. We offer a competitive compensation package with top-tier health benefits, retirement savings matching plan, 20 vacation days, and unlimited sick and mental health days.
Responsibilities- Contribute to improving Client Experience (CX) within Incident Response
- Transform incident communications into clear and concise updates and resources
- Share updates with clients through our public-facing status page, app banners, and internal teams
- Participate in larger initiatives to minimize client impact during incidents
- Document new learnings from incidents, including trends and how we can improve
- Liaise between Engineering/Product and Client Success by advocating for client experience during incidents
- 1-2 years of experience in client success or sales operations, providing feedback for strategic projects
- Technical interest or background, understanding contributing factors of incidents
- Strong communication skills, technical writing experience a bonus
- Critical thinking, decision-making under pressure, and learning from decisions
- Project and operational mindset, continuously seeking improvements and optimization opportunities
- Prioritization and problem-solving, breaking down complex problems and identifying contributing factors
- We're a remote-first team, working coast to coast in North America
- Competitive salary and benefits package
- Ongoing professional development opportunities
- A supportive and inclusive work environment
We believe diversity is key to building products for a diverse world. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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