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Store Manager

1 month ago

Markham, Ontario, Canada Trane Technologies Full time
Job Summary

As a Store Manager at Trane Technologies, you will be responsible for leading a team of customer sales associates, warehouse technicians, and other specialty positions to achieve sales goals and manage store operations. You will foster a customer-focused culture, drive urgency and accountability to satisfy customers, and maintain constant awareness of local market pricing and product trends.

Key Responsibilities

  • Foster a customer-focused culture in the store
  • Drive a sense of urgency and accountability to satisfy customers
  • Maintain constant awareness of local market pricing and product trends
  • Lead overall implementation of product and vendor promotions and customer events
  • Build strong relationships with key customers
  • Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and associates as needed

Leadership and Winning Culture

  • Effectively assess, select, onboard, develop, and coach a strong, diverse team of different backgrounds and experiences to achieve performance goals and business results
  • Establish work objectives and plans and manage distribution of work among associates
  • Utilize HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development
  • Work with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions, and salary/wage increase

Operations

  • Develop and execute annual operating plans for the store
  • Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance
  • Responsible for cash management process including reconciliation
  • Work with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration
  • Responsible for achieving store sales goals objectives

Requirements

  • Associate's (AA) degree or equivalent combination of education and experience
  • Two years supervisory experience with two or more employees
  • Proven experience in building customer relationships
  • Experience working in a process management system and priority setting
  • Must be results-driven, a strong team player, and be able to maintain a high energy level even with challenging situations or customers