Business Finance Experience Designer

6 days ago

Toronto, Ontario, Canada Float Financial Solutions Inc. Full time

About Float Financial Solutions Inc.

We are on a mission to revolutionize business finance for Canadian companies, empowering them to simplify complex financial processes and unlock new opportunities.

Our innovative platform streamlines spending and optimizes cash flow, enabling businesses to focus on growth. As one of Canada's fastest-growing companies, we are customer-obsessed, passionate, and entrepreneurial, with a team that includes leaders from top organizations.

We believe in a culture based on feedback, where everyone is an owner and contributes their unique perspective to our team and product. Our decision-making process is decentralized, ensuring that all team members feel ownership in our success.

Job Description:

We are seeking a Senior UX Researcher to join our team. In this role, you will be responsible for defining and building a seamless business finance experience based on deep insights into the needs of our customers and Canadian businesses.

Your work will impact the entire product platform, from corporate spend management to access to capital. You will collaborate closely with Product Managers, Designers, and Engineers to drive research-based decisions that inform product development strategies.

Requirements:

  • Lead end-to-end research initiatives across both software and financial products to uncover user pain points, behaviors, and motivations.
  • Collaborate with cross-functional teams to drive research-based decisions that inform product development strategies.
  • Advocate for the user at every stage of the product life cycle, ensuring that our solutions are grounded in real-world insights.
  • Conduct a wide range of research methods, including user interviews, surveys, usability testing, and data analysis.
  • Develop and present actionable insights and recommendations to stakeholders across the organization.
  • Implement a UX research toolkit, bringing your expertise to select the right tools and methodologies for impactful outcomes.
  • Provide mentorship to designers and product managers, fostering a culture of user-centered problem solving.
  • Stay informed on industry trends, best practices, and emerging research techniques to continuously elevate our research practice.

You'll be great in this role if:

  • You have 5+ years of UX Research or Business Finance experience, preferably in B2B SaaS, early to mid-stage startup environments.
  • You understand the landscape of business finance processes, including spend management, bookkeeping, and Canadian financial regulations.
  • You know the toolkit of qualitative and quantitative research methods, with the ability to translate findings into clear, actionable insights.
  • You're comfortable with ambiguity and can find creative ways to work through obstacles.
  • You're a strategic thinker who can create a vision and communicate it effectively.
  • You're an excellent cross-functional communicator who can connect with any team in an org, especially Product, Design, and Engineering.
  • You possess astute influencing skills and can bring multiple stakeholders together and problem-solve between various groups.
  • You've got an understanding of the market and have worked with accounting/finance related products or have worked closely with finance leaders.
  • You're commercially focused with an understanding of the market and the business we're in.
  • You're customer-obsessed and care about the details that matter to our customers.
  • You take complete ownership and accountability of delivery and outcomes.

Benefits:

As a Senior UX Researcher at Float Financial Solutions Inc., you can expect:

  • A competitive salary: $120,000 - $150,000 per year (dependent on experience)
  • Flexible work hours and time off when you need to recharge
  • A small team with lots of autonomy to make an outsized impact
  • An opportunity to work with and learn from a world-class team
  • A Float card with a personal stipend to spend on what matters most to you
  • A dog-friendly office

About the Role:

This role requires someone who is passionate about business finance and has a strong background in UX research. If you're excited about this role and think you'd be a great fit, please apply.

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