Parts Coordinator
3 weeks ago
This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations.
Key Responsibilities
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through both phone, email and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Provide parts support and assistance for other Brandt field staff members
- Work with multiple vendors to provide customers with various options to ensure their parts requests are satisfied
Required Skills
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
- Previous experience in the agricultural industry would be considered an asset but not necessary
- Previous experience in outbound sales is an asset but not necessary
Required Experience
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
- Previous experience in the agricultural industry would be considered an asset but not necessary
- Previous experience in outbound sales is an asset but not necessary
At Brandt, we are committed to providing our customers with the highest level of service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity. Apply today and join our team of dedicated professionals.
Note: LI-onsite
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