Customer Support Associate

1 week ago

Winnipeg, Manitoba, Canada Southeast Child Family Services Full time

Job Title: Customer Support Associate

Location: Various First Nations Communities in Manitoba, Canada

Estimated Salary: $55,000 - $65,000 per year

Job Description:

At Southeast Child Family Services, we are seeking a highly motivated and compassionate Customer Support Associate to join our team. In this role, you will work closely with our Intake and Assessment team to provide support services to families and clients.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work independently as part of a multi-disciplinary team.

Responsibilities:
  • Assist with all new intake files transferred to SECFS and provide input regarding the appropriate services under The Child and Family Services Act; The Adoption Act; An Act respecting First Nations, Inuit, and Métis children, youth, and families.
  • Provide brief services to lower-risk client files, ensuring all necessary services are provided within a 3-month timeframe to facilitate safe case closure.
  • Provide intensive support and services to high-risk client files, collaborating with the Unit's Direct Service Workers to develop strong case plans and achieve stabilization.
  • Assist families with tasks such as supervising visits, shopping, assisting with housing applications, assisting to referrals to EIA, driving.
  • Providing relevant written and verbal updates regarding families to Direct Service Workers and unit Supervisor Provide detailed written documentation of all client interactions and activities, including transportation logs, school contacts, home visit reports, and supervision of family visits (both supervised and unsupervised).
  • Function as a supportive and collaborative team member, providing assistance to the Intake and Assessment team while directly supporting the work of Direct Service staff.
  • Demonstrate the ability to work independently while also effectively receiving and implementing guidance from diverse caseworkers and external partners, ensuring best practices are followed for the well-being of children and families.
  • Approach potential conflicts with a calm and professional demeanor, working towards effective and appropriate resolutions.
  • Foster positive and collaborative working relationships with community partners and resource providers to ensure clients have access to the necessary support systems.
  • Provide comprehensive support to staff, clients, and caregivers, understanding and fulfilling their various needs within the overall case management process.
  • Other duties as assigned.
Required Skills and Qualifications:
  • Grade 12/equivalent and/or relevant post-secondary education (a combination of equivalent training and/or experience will be considered)
  • Demonstrated working knowledge of and familiarity with:
  • Indigenous culture and an understanding of the rural cultural environment
  • The Child and Family Services Act; The Adoption Act; An Act respecting First Nations, Inuit, and Métis children, youth, and families; Indigenous child welfare practices; First Nations history; and colonization
  • Ability to work independently and as part of a multi-disciplinary team
  • Strong communication skills (i.e., oral, written and listening)
  • Demonstrated ability to support frontline workers by means of: Berens River First Nation - Black River First Nation
  • Bloodvein First Nation – Brokenhead Ojibway Nation Hollow Water First Nation - Little Grand Rapids First Nation - Pauingassi First Nation - Poplar River First Nation
  • Completing first-draft submissions for CFSIS-related documentation
  • Tracking of case work (including face to face, transportation, etc.) related to children, families, and collaterals managing timelines
  • Receiving, documenting and following-up phone conversations relative to case work
  • Ensuring that all filing and bring-forward dates are managed with proficiency
  • Other office-related duties (i.e., photocopying, faxing, emailing, etc.)
  • Proficiency with Microsoft Office (i.e., Word, Excel, and Outlook), CFSIS and IM.
  • Valid driver's license; a reliable vehicle.
  • Satisfactory Criminal Record; Child Abuse Registry; and Prior Contact Check.
Benefits:

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.

Our organization is committed to creating a workplace that values diversity, equity, and inclusion. We welcome applications from candidates who reflect the diversity of the communities we serve.

Others:

Please submit your application, including your resume and cover letter, to us. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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