Hotel Operations Manager Position

2 weeks ago


Langley, Canada Comfort Inn & Suites Full time
Job Description

We are seeking a skilled Hotel Operations Manager to join our team at Comfort Inn & Suites. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, and driving business growth.

About the Role

The successful candidate will have a proven track record in hotel management, with experience in developing and implementing policies, budgets, and marketing plans. You will be responsible for leading a team of staff, enforcing policies and procedures, and addressing customer complaints or concerns.

Key Responsibilities
  • Develop and Implement Policies and Procedures: Create and enforce policies that drive business success, ensuring compliance with industry standards and company guidelines.
  • Budgeting and Financial Management: Prepare and manage budgets, monitoring revenues and expenses to optimize financial performance.
  • Marketing and Revenue Growth: Develop and implement marketing plans to increase revenue, improve brand awareness, and attract new customers.
  • Staff Management: Lead and motivate a team of staff, providing guidance, training, and support to ensure exceptional service delivery.
  • Customer Service: Address customer complaints or concerns in a timely and professional manner, ensuring resolution and satisfaction.
Requirements

To be considered for this role, you must have:

  • A College diploma or CEGEP certificate in a related field;
  • At least 1 year of experience in hotel management, preferably in a similar role;
  • Strong leadership and communication skills, with the ability to motivate and train staff;
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions;
  • Proficiency in Microsoft Office and hotel management software.
Benefits

We offer a competitive salary package, including:

  • A base salary of $50,000 - $60,000 per annum, depending on experience;
  • Overtime pay and bonuses for excellent performance;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • A generous paid time-off policy;
  • An opportunity to work with a dynamic team and develop your career in hotel management.

Estimated salary: $52,500 per annum.



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