Department Supervisor

4 weeks ago


Calgary, Alberta, Canada Burberry Limited Full time
Job Overview

Burberry Limited is seeking a highly skilled Department Supervisor to join our team. As a key member of our retail sales team, you will be responsible for driving sales performance and delivering exceptional customer experiences.

Key Responsibilities
  • Lead a high-performing sales team to achieve sales goals and KPIs
  • Develop and implement sales strategies to drive category performance
  • Provide coaching and feedback to team members to ensure excellent customer service
  • Manage customer flow to ensure a seamless shopping experience
  • Partner with the Store Manager to develop and retain talented employees
  • Lead by example by delivering the Burberry Experience to customers
  • Resolve difficult customer issues and escalate to management when necessary
Requirements
  • Advanced knowledge of POS systems
  • Ability to handle complex customer service issues
  • Previous experience in retail sales with supervisory or management experience
  • Fluent and professional communication skills
Measures of Success
  • Monthly Burberry Experience evaluation score
  • Improvement in every KPI within the retail scorecard


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