Customer Service Representative

3 days ago


Vernon, Canada BC Hydro Full time
Unlock Your Potential in Customer Service

A fulfilling role awaits at BC Hydro, where you'll be instrumental in delivering exceptional customer experiences. As a Customer Service Representative, you'll embark on a journey to provide reliable support and effective solutions to our valued customers.

About the Role

This dynamic position is perfect for individuals passionate about delivering top-notch customer service. You will be responsible for handling customer inquiries and requests via multiple channels, ensuring prompt and efficient resolutions. Your ability to empathize with customers and provide tailored solutions will make all the difference in their experience with us.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues efficiently and effectively
  • Process customer transactions accurately and ensure timely communication
  • Negotiate payment arrangements and resolve disputes with customers
  • Maintain up-to-date knowledge of customer service practices and procedures
Requirements

To succeed in this role, you'll need:

  • High school graduation diploma or equivalent education
  • One year of experience in a customer service role
  • Ability to complete BC Hydro's in-house Customer Service Representative Training Program within six weeks
Benefits

Joining our team comes with a range of benefits, including:

  • A comprehensive benefits package
  • A minimum of 15 paid vacation days
  • A lifetime pension
  • Flexible work model
  • Training and development courses
About Us

BC Hydro is committed to creating a cleaner and more sustainable future for British Columbians. Our talented, inclusive, and diverse team is dedicated to providing exceptional service and supporting our community's growth. We offer a healthy work-life balance, competitive wages, and opportunities for career advancement.



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