Insurance Service Advisor

3 days ago


Montreal, Quebec, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Insurance Service Advisor to join our team at Scotiabank. As a key member of our organization, you will be responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants within a defined region.

Key Responsibilities
  • Act as the main point of contact for licensed advisors in the region who have questions and require support related to their in-force policy management activities.
  • Deliver training to advisors on accessing policy details within Centralize and best practices for servicing activities.
  • Review statements and notices as they are distributed to the Agent of Record and flag any policies that require attention.
  • Undertake policy analysis, request in-force illustrations, and provide any necessary paperwork to advisors.
  • Proactively review a subset of in-force permanent life insurance policies at key milestones to identify any potential issues that might lead to future client concerns.
  • Collaborate with advisors and SWIS colleagues to determine the best approach to address issues and mitigate any risks.
  • Take on Agent of Record for all orphaned policies within the region and serve as the primary contact for those clients in managing their policies.
  • Triage any requests for licensed advisors to take over as Agent of Record on policies that were sold by external agents.
  • Identify opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential.
Requirements
  • Minimum of 3-5 years' experience within the life insurance industry coupled with a University degree (or equivalent education).
  • LLQP is a requirement.
  • The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset.
  • Experience working with permanent life insurance and working knowledge of insurance carrier illustrations, software, and advisor portals is essential.
  • Knowledge of the estate planning uses for life insurance, including corporate owned life insurance strategies, is essential.
  • Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner.
  • Ability to work effectively and collaboratively within a team.
Language Requirements

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French.

Location

Location(s): Canada : Ontario : Toronto || Canada : Quebec : Montreal



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