Systems Support Specialist

1 month ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose and Function

The VCT Systems Support Technician provides technical assistance for VCT business systems, including cloud-hosted Point of Sale (POS) and Mobile Ordering, Event Business Management System (Momentus), Scheduling, SharePoint, and implementing upgrades and maintenance of VCT systems.

This role is responsible for maintaining, investigating, and resolving hardware and software issues, updating and testing software, data entry, generating reports, updating documentation, and participating in the investigation of proposed hardware and software acquisitions.

Considerable independence of judgement is exercised in maintenance functions, but advice and assistance is received from technical specialists and vendors on the more complex technical aspects of the work.

Specific Duties/Responsibilities

  • Performs system maintenance and account management; provides access to applications and data based on approved user permissions and access rights for all VCT systems
  • Performs data entry and configurations to maintain database integrity and usability
  • Executes day-to-day POS and Mobile ordering system configurations and integrated applications, maintains user accounts, permissions, menu and price modifications as directed
  • Responds to user calls; identifies problems, prioritizes resolution requirements, makes approved corrections, or redirects the more complex problems to technical staff, tracks problems and keeps internal clients informed as to status
  • Investigates and resolves system software and hardware problems which affect the operational performance of the cloud-hosted application systems and works with technical specialists and the vendor's service technicians in solving the more complex software problems
  • Maintains, revises, and updates technical documentation and procedures related to VCT systems, and communicates to stakeholders as required
  • Supports ongoing operational processes related to systems implementation such as configuration and training on the use of new or revised systems
  • Coordinates and supports collaboration with vendors and service providers to integrate and link business functions and processes and builds and maintains working relationships with vendors
  • Acknowledges and resolves requests for service including account creation, troubleshooting issues, coordinates patches and upgrades to cloud-hosted systems
  • Maintains an inventory list of business hardware and software
  • Ensures best practices and business processes are consistently followed to ensure accurate data and adherence to City information management policies
  • Supports Business Systems Analyst in identifying and implementing process improvements, provides relevant data and information to support decision-making
  • Supports staff in troubleshooting and tracking day-to-day operational issues related to VCT hardware and software
  • Performs related work as required
  • Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

Completion of certificate program or degree in information technology or related discipline at a technical institute or community college, or a related field supplemented with industry certifications in desktop support, plus sound experience in troubleshooting and support in a changing environment; or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

  • Thorough knowledge of the equipment, methods, and techniques used in computerized environments
  • Sound knowledge of the characteristics, functionality, and capabilities of the VCT's computer hardware, operating systems, and related software Event Business Management (Momentus) POS and Mobile Ordering Scheduling software SharePoint
  • Considerable knowledge of the implementation and operation of POS, mobile ordering, and event management systems including the management of core configuration, menu item construction, access rights, and ongoing monitoring and reporting on use
  • Sound knowledge of database management techniques, procedures, and generating reports for analysis
  • Considerable knowledge of Microsoft Office applications (Word, Excel, Visio, SharePoint, Outlook, PowerPoint), including pivot tables
  • Knowledge of City processes and policies
  • Ability to investigate, document, assess, and resolve user and system problems for system hardware and software
  • Ability to be adaptable in a dynamic, changing environment and very detail-oriented
  • Ability to establish and maintain effective working relationships with a variety of internal and external stakeholders and to provide advice and assistance on matters related to the work
  • Ability to support development of and conduct user training programs
  • Ability to perform assigned duties often under minimal supervision
  • Excellent written and verbal communication skills, including proven procedural documentation skills
  • Ability to track multiple projects simultaneously and update/fix shared systems
  • Ability to monitor the performance of the hardware and software, identify problems, and formulate solutions
  • Ability to test and install new releases of, or enhancements to, operating systems software and application systems and customize as directed

Business Unit/Department: Arts, Culture and Community Services (1200)

  • Electrical Systems Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Alpine West Systems Electrical Full time

    At Alpine West Systems Electrical, we are seeking a skilled Electrical Systems Specialist to join our team. As an Electrical Systems Specialist, you will be responsible for renovating electrical systems in residential and commercial structures, troubleshooting and isolating faults, and splicing, joining, and connecting wires.The ideal candidate will have a...

  • Electrical Systems Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Alpine West Systems Electrical Full time

    Job Summary: We are seeking a skilled Electrical Systems Specialist to join our team at Alpine West Systems Electrical. As an Electrical Systems Specialist, you will be responsible for renovating electrical systems in residential and commercial structures, troubleshooting and isolating faults, and splicing, joining, and connecting wires.Key...

  • Computer Systems Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada B4U Videos & Computer Repair and Punjab Wireless Full time

    B4U Videos & Computer Repair and Punjab Wireless is seeking a highly skilled Computer Systems Support Specialist to join our team.About the RoleThis temporary position offers an opportunity to work in a dynamic environment, providing technical support to users experiencing difficulties with computer systems. As a Computer Systems Support Specialist, you will...

  • IT Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time

    We are seeking an IT Support Specialist to join our team at STUDY2020 CONSULTING INC.About the RoleThis is a permanent, full-time position requiring 30 to 40 hours of work per week.Job SummaryThe IT Support Specialist will be responsible for providing technical assistance and support to employees in various areas, including computer systems, networks, and...

  • Digital Health Systems Migration Specialist

    1 month ago

    Vancouver, British Columbia, Canada S I Systems Full time

    Job Title: Digital Health Systems Migration SpecialistJob Type: ContractPositions to fill: 5Job Description:We are seeking an experienced Systems Analyst to join our team as a Digital Health Systems Migration Specialist. The successful candidate will be responsible for migrating existing SharePoint 2013 Teamsites to SharePoint Online.Responsibilities:Review...

  • Technical Systems Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time

    We are seeking a skilled Technical Systems Support Specialist to join our team at Travlink Employment Consulting and Travel Ltd. The ideal candidate will have excellent problem-solving skills and be able to work in a fast-paced environment.Key ResponsibilitiesProvide technical support for computer systems and networksRespond to user queries and resolve...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, floors, and fences.Key Responsibilities:Install and repair...

  • Exterior Installation Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    About VBS Siding SpecialistWe are a dynamic company seeking a skilled Exterior Installation Specialist to join our team.Salary and BenefitsThe successful candidate will be offered a competitive salary of $55,000 per year, commensurate with experience.Job DescriptionAs an Exterior Installation Specialist at VBS Siding Specialist, you will be responsible for...

  • Technical Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Job Title: Technical Support Specialist - Computer SystemsJob Summary:We are seeking a skilled Technical Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The successful candidate will have a strong background in computer science and experience in a help desk support role.Key...

  • Siding Installation Specialist

    1 month ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key Responsibilities:Install and repair exterior...

  • Cardiac PACS Systems Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Job OverviewWe are seeking a highly skilled Cardiac PACS Systems Support Specialist to join our team at PHSA. As a key member of our Information Management IT Services (IMITS) team, you will be responsible for providing administrative and technical system support services for our Picture Archival and Communication Systems (PACS) utilized within designated...

  • Network Infrastructure Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistTeg Bains Specialist Inc. is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks.Key Responsibilities:Maintain and troubleshoot local area networks (LANs),...

  • IT Network Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to work with TEG BAINS SPECIALIST INC.The successful candidate will have excellent problem-solving skills and be able to provide top-notch support to our network users.Key Responsibilities:Maintain and troubleshoot LANs, WANs, mainframe networks, and computer...

  • Electrical Systems Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada penny world entertainment inc Full time

    About the Role:We are seeking an experienced Electrical Systems Specialist to join our team at Penny World Entertainment Inc. As an Electrical Systems Specialist, you will be responsible for installing, testing, and maintaining electrical systems in residential and commercial structures.Key Responsibilities:Install underground wiring and cablesSplice, join...

  • Computer Network Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    At TEG BAINS SPECIALIST INC., we are seeking a skilled Computer Network Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining, troubleshooting, and administering our local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and peripheral equipment.The ideal...

  • Computer Network Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    At TEG BAINS SPECIALIST INC., we are looking for a skilled Computer Network Specialist to join our team.As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our local area networks, wide area networks, mainframe networks, and computer workstations and peripheral equipment.Key Responsibilities:Implement...

  • Electrical Systems Installation Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Alpine West Systems Electrical Full time

    We are seeking a skilled Electrical Systems Installation Specialist to join our team at Alpine West Systems Electrical.About the RoleThis is a permanent position that offers a competitive salary and a comprehensive benefits package.The successful candidate will be responsible for installing electrical controls and panel boxes, splicing, joining and...

  • Automotive Systems Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Audi Downtown Vancouver Full time

    Audi Downtown Vancouver is seeking an experienced Automotive Systems Specialist to join our team. As an Automotive Systems Specialist, you will be responsible for adjusting, repairing, or replacing parts and components of automotive systems. You will also estimate parts and labor costs to perform vehicle maintenance and repairs, perform scheduled maintenance...

  • Cloud Infrastructure Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada S.i. Systems Full time

    About the RoleAt S.i. Systems, we are seeking a highly skilled Cloud Infrastructure Specialist to join our team in downtown Vancouver. This is a 5-month contract position.We offer a competitive salary of $100,000 - $120,000 per year, depending on experience.Job DescriptionThe successful candidate will assist the Architecture Review Committee (ARC) working...

  • Electrical Systems Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada EXo Contracting Ltd. Full time

    About EXo Contracting Ltd.We are a reputable electrical contracting company seeking an experienced Electrical Systems Specialist to join our team. This is a permanent, full-time position with a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for advancement.Job Description:The Electrical Systems...