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Technical Support Specialist

1 month ago

Brampton, Ontario, Canada CANADA INC. Full time
Job Summary

CANADA INC. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our users, resolving technical issues, and ensuring seamless system operation.

Key Responsibilities
  • Troubleshooting and Technical Support: Analyze and resolve technical issues related to computer systems, hardware, and software, ensuring prompt and effective support to our users.
  • Knowledge Sharing and Training: Provide expert advice and training to users on system usage, software applications, and technical procedures.
  • Documentation and Record-Keeping: Maintain accurate records of technical issues, solutions, and user feedback, to improve our support processes and services.
  • Collaboration and Communication: Work closely with other technical teams, stakeholders, and users to ensure seamless system operation, efficient issue resolution, and effective communication.

Requirements and Qualifications

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 1 year to less than 2 years of experience in a technical support role.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in English language.