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Checkout Team Lead

1 month ago

Simcoe, Canada Giant Tiger Full time

Job Title: Checkout Team Lead

Job Summary:

Giant Tiger is seeking a highly motivated and experienced Checkout Team Lead to join our team. As a key member of our store operations team, you will be responsible for ensuring a high level of customer service, overseeing day-to-day operations, and training and communicating policies and procedures to department associates.

Key Responsibilities:

  • Ensure a high level of customer service for assigned departments (cash, softgoods, hardgoods or grocery)
  • Oversee the day-to-day operations of the store
  • Train and communicate policies and procedures to department associates
  • Complete ordering and replenishment of merchandise
  • Manage a team within the assigned departments while ensuring cross-functional collaboration
  • Ensure execution of the GT System (policies, procedures, standards) by all associates
  • Take appropriate action and provide recommendations based on analysis of assigned area
  • Lead merchandising activities
  • Prepare and participate in inventory management activities (e.g. cycle counts)
  • Provide input to the Store Owner/Manager into scheduling and quantification
  • Resolve customer complaints quickly and professionally
  • Open and close the store on a rotating basis
  • Actively involved and connected with the store's local community
  • Support the store owner/manager on additional tasks and projects
  • Ensure health and safety policies and guidelines are followed
  • Ensure the checkout work area is kept clean and organized
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery

Requirements:

  • Proven motivator/team leader
  • Ability to work independently and as part of a team
  • Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
  • Exceptional planning and organizational skills
  • Strong merchandising and analytical skills
  • 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Physical Demands:

  • Stand and/or walk
  • Bend, twist, and squat
  • Lift and/or move up to 18 kg (40 lbs.)
  • Perform tasks involving firm grasping
  • Perform repetitive tasks requiring a range of hand motions
  • Reach above shoulder height and below waist level
  • Operate equipment, including using a ladder

Employee Universal Accountabilities:

  • Ensure a high level of customer service
  • Ensure health and safety policies and guidelines are followed
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery
  • Ensure emergency protocols are followed