Technical Support Director
3 weeks ago
Transforming Customer Experiences at Visier
At Visier, Inc., we're on a mission to revolutionize the way organizations make decisions using people analytics. As a key member of our Customer Experience (CX) team, you'll play a crucial role in leading our technical support team to deliver world-class customer satisfaction.
Key Responsibilities:
- Lead, coach, and manage a high-performing technical support team to ensure seamless customer interactions.
- Oversee team development, resource allocation, and personnel management to meet the evolving needs of our expanding customer base.
- Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance the overall customer support experience.
- Develop and execute plans to enhance the efficiency and effectiveness of the technical support department.
- Monitor and analyze key performance metrics to drive team performance and customer satisfaction.
Requirements:
- Extensive experience leading enterprise technical support organizations across multiple regions.
- Proven track record of effectively leading and managing high-performing teams.
- Deep understanding of SaaS environments, customer service excellence, and industry trends.
- Strong communication and interpersonal skills, enabling effective interactions with customers and internal stakeholders.
What We Offer:
- Competitive base pay range: $170k - $200k per year (Canada)
- Bonus and additional compensation
About Visier
We believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way organizations make decisions, allowing them to elevate their employees and drive better business outcomes.
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