Technical Support Director

3 weeks ago


Vancouver, British Columbia, Canada Visier, Inc Full time

Transforming Customer Experiences at Visier

At Visier, Inc., we're on a mission to revolutionize the way organizations make decisions using people analytics. As a key member of our Customer Experience (CX) team, you'll play a crucial role in leading our technical support team to deliver world-class customer satisfaction.

Key Responsibilities:

  • Lead, coach, and manage a high-performing technical support team to ensure seamless customer interactions.
  • Oversee team development, resource allocation, and personnel management to meet the evolving needs of our expanding customer base.
  • Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance the overall customer support experience.
  • Develop and execute plans to enhance the efficiency and effectiveness of the technical support department.
  • Monitor and analyze key performance metrics to drive team performance and customer satisfaction.

Requirements:

  • Extensive experience leading enterprise technical support organizations across multiple regions.
  • Proven track record of effectively leading and managing high-performing teams.
  • Deep understanding of SaaS environments, customer service excellence, and industry trends.
  • Strong communication and interpersonal skills, enabling effective interactions with customers and internal stakeholders.

What We Offer:

  • Competitive base pay range: $170k - $200k per year (Canada)
  • Bonus and additional compensation

About Visier

We believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way organizations make decisions, allowing them to elevate their employees and drive better business outcomes.



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