Administrative Support Coordinator

4 weeks ago

Toronto, Ontario, Canada OCAD University Full time
Job Description:

We are seeking an experienced and detail-oriented Program Administrator to provide front-line reception services, registration system operations, student advising, and general administrative support to the School of Continuing Studies.

About the Role:
  • Act as the first point of contact for the School of Continuing Studies office by responding to email, telephone, and in-person inquiries from students and resolving issues with registration and student services.
  • Update and maintain student records using Modern Campus (SCS registration system).
  • Liaise with the Registrar's Office to verify student records and provide transcripts to students as required for employers, universities, and funding agencies.
  • Update and maintain online courses, micro-credentials, and certificate information, and student portal documents in Modern Campus.
  • Coordinate partner registrations, prepare records of grades, and course completions for partners.
  • Oversee student software subscription services.
  • Provide course, micro-credential, and certificate advising to students.
  • Liaise with OCAD University (OCAD U) IT Services and Modern Campus Technical Support to resolve registrations system issues.
  • Coordinate class lists, student transfers, and data management.
  • Oversee student payments and refunds in coordination with the OCAD U Finance office.
  • Coordinate the verification of grades, and micro-credential and certificate completions.
  • Implementation of course/instructor evaluations, including tabulation and analysis.
  • Develop and maintain accurate automated and manual filing systems for financial records, course evaluations, student registration forms, and archives.
  • Contribute to the development of diversity, equity, inclusivity, and accessibility (DEIA) strategies throughout all programs, services, and communications.
  • Perform other duties as required, including assisting with instructor contracts, booking rooms, scheduling meetings, and scheduling instructor interviews.
Requirements:
  • Post-secondary degree or equivalent, with a minimum of 2 years of administrative work experience.
  • Experience in a post-secondary and continuing educational environment required.
  • Experience working with members of equity-seeking groups and diverse audiences.
  • Visual art/design practice is considered an asset.
  • Prior experience working in customer service.
  • Working knowledge of Modern Campus, the SCS student registration system, is considered an asset.
  • Strong computer skills with knowledge of Microsoft Office, Adobe Creative Suite applications.
  • Excellent interpersonal and communication skills.
  • Strong oral and written communication skills, with exceptional attention to detail, organizational skills, and ability to respond effectively to multiple and changing priorities.
  • Some flexibility in work hours may be required.
  • Demonstrated ability to take initiative and work both independently and collaboratively in a team environment.
  • Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff, and faculty.
Compensation:

The successful candidate will receive a salary of $50,163.56 - $65,081.34 per annum, classified as OPSEU Unit I, Appendix A, Grade A3.

Location:

This position is located at OCAD University, in the heart of Toronto, Canada.

Please submit your application, including your resume and cover letter, as one PDF document, to be considered for this exciting opportunity.

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