Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at JAGWILL SOLUTIONS INC.
The ideal candidate will have 7 months to less than 1 year of experience in a similar role and be able to work independently with minimal supervision.
About the Role
This permanent position offers a competitive salary range of $40,000 - $60,000 per year, depending on qualifications and experience.
You will be responsible for providing top-notch technical support to our clients, troubleshooting issues, and resolving problems efficiently.
Key Responsibilities
- User Support: Respond to users experiencing difficulties with computer hardware or software, and provide advice and training to resolve their issues.
- Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex problems.
- Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Application Design: Participate in the redesign of applications and other software to improve user experience.
- Network Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
- Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Requirements
- Education: No degree, certificate, or diploma required.
- Work Experience: 7 months to less than 1 year of experience in a similar role.
- Skills: Excellent communication and problem-solving skills, attention to detail, accuracy, and organization.
- Physical Capabilities: Ability to work in a fast-paced environment, multitask, and meet deadlines.
- Language: English is the primary language used in this role.
- Hours: 30 to 35 hours per week.
- Work Term: Permanent.
Benefits
- Competitive Salary: $40,000 - $60,000 per year.
- Opportunities for Growth: We offer a supportive work environment and opportunities for professional development.
- Flexible Work Arrangements: We understand the importance of work-life balance and offer flexible work arrangements.
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