IT Project Coordinator Specialist

2 weeks ago


Oakville, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading collision repair centre in Canada, with over 230 locations across the country. Our commitment to safety and excellence has earned us a reputation as a trusted partner for vehicle owners.

Job Summary

The IT Project Coordinator plays a critical role in supporting the development and maintenance of CSN Technology systems, including Dynamics CRM, Learning Management System (LMS), and L1 helpdesk.

Key Responsibilities
  1. Ensure the seamless implementation and maintenance of CSN Technology products, including ERP, LMS, CRM, and Website.

  2. Provide support to CSN staff in the setup and use of CSN Technology systems, as well as collaborating with the Training department to develop standardized training programs.

  3. Establish and maintain governing functions of the CSN CRM system, including user account management, workflows, reports, and dashboards.

  4. Support the rollout of CSN IT hardware requirements, including laptops, monitors, printers, and other peripheral tools.

  5. Assist in ensuring the technical security of CSN systems, including helping to clarify requirements, source solutions, maintain privilege access control, and recognize threat landscapes.

  6. Perform other job-related duties as assigned, within the scope of practice.

Requirements

To be successful in this role, you will need:

  • Post-secondary education in a technology field or equivalent experience.

  • Some coding and technical training or experience would be an asset.

  • L1 Helpdesk experience.

  • Technology implementation and evaluation skills.

  • Experience with operating systems, current equipment and technologies, and various cloud tools and programs.

  • Ability to troubleshoot issues and assist in resolution, including researching issues that may be unfamiliar.

Work Environment

This role is based out of our corporate office in Oakville, Ontario, which is an open-concept office. The ideal candidate will be able to work effectively in a fast-paced and complex environment with multiple competing priorities and stakeholders. Travel requirements are minimal, with up to 10 business days per year expected.

Benefits

CSN offers a competitive salary and benefits package, paid time off, employee discounts, and the opportunity to grow and develop your career path.

CSN is an Equal Employment Opportunity employer and welcomes applications from diverse candidates. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.



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