IT Service Management Director

4 weeks ago


Toronto, Ontario, Canada Teck Full time
Transforming Business Outcomes through IT

Tech-savvy leaders, unite At Teck, we're seeking a seasoned IT Service Management Director to champion our digital transformation and drive business success.

About Us:

We're one of Canada's leading mining companies, committed to responsible resource development. Our pursuit of sustainability guides our approach to business, and we're recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights.

As a forward-thinking organization, we're looking for innovators like you to join our team and shape the future of our industry.

The Opportunity:

We're offering a competitive salary range of $132,000 - $163,000, commensurate with experience. You'll have the opportunity to lead a dynamic team, driving IT service delivery and alignment with business goals.

Responsibilities will include:

  • Championing standard methodologies and developing service management processes based on ITSM constructs.
  • Educating stakeholders on IT service management best practices and advocating for process improvements.
  • Leading cross-functional teams to design, implement, and manage ITSM processes, ensuring services meet or exceed SLA's.
What We're Looking For:

We need a proven leader with:

  • A minimum of 10 years of experience in IT Service Management, with at least 5 years in a leadership role.
  • Detailed knowledge of the ITIL framework and ability to apply its principles to real-world scenarios.
  • Proven track record of driving process improvement and organizational change initiatives.
Benefits:

At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. Our comprehensive benefits package promotes physical, mental, financial, and emotional well-being, including:

  • Health Spending Account
  • Extended Health Care including Vision
  • Life Insurance
  • Paid Vacation, Sick Days, and Holidays
  • Virtual Telemedicine and additional support for overall well-being
  • Employee and Family Assistance Program (EFAP)

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