Insurance Coverage Specialist
1 week ago
Unlock Opportunities in Insurance
We are Western Coast Insurance Services, a leading insurance provider with over 220 locations across Canada. With more than 2,100 team members, our actions are guided by our core values: Truthfulness, Fairness, Value, and Loyalty.
Contact Center - Insurance Advisor Role
In this dynamic environment, our Insurance Advisors proactively meet customers' needs in a high-volume contact center. We seek team members who are passionate about customer service, enjoy having fun, and celebrate their successes together.
A Typical Day Looks Like This:
- Manage incoming call queues and maintain low wait times.
- Answer customer inquiries, striving for one-touch resolution for the customers.
- Optimize sales opportunities in each call while prioritizing customers' needs.
- Quickly access information from online databases to complete customers' transactions.
- Make outbound calls for customer policy renewals and account reviews.
- Adapt your sales strategy based on the nature of your call and customers' priorities.
The Value You Bring:
- A Level 1 General Insurance License; we will train and support if unlicensed.
- Possession of a passion for customer service.
- Two to three years of experience in sales or customer service.
- Excellent phone etiquette.
- Professional experience building rapport with customers.
Preferred Qualifications:
- Call center experience.
- A Level 1 General Insurance License is preferred.
- Previous insurance experience is preferred.
- Adept in retrieving customer data efficiently.
- Recent post-secondary education or vocational training.
Work Arrangements:
- Location: Remote.
- Hours: Full Time – 37.5 hours/week between Monday to Friday (8am-7pm PST) and Saturday (9am-5pm PST).
Compensation:
$45,000-$67,000 per year.
Diversity and Inclusion:
At Western Coast Insurance Services, we strive to create a diverse, inclusive, and authentic workplace within the communities we serve. If you have questions or require accommodations, please let us know.
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