Insurance Coverage Specialist

1 week ago


Vancouver, British Columbia, Canada Western Coast Insurance Services Full time

Unlock Opportunities in Insurance

We are Western Coast Insurance Services, a leading insurance provider with over 220 locations across Canada. With more than 2,100 team members, our actions are guided by our core values: Truthfulness, Fairness, Value, and Loyalty.

Contact Center - Insurance Advisor Role

In this dynamic environment, our Insurance Advisors proactively meet customers' needs in a high-volume contact center. We seek team members who are passionate about customer service, enjoy having fun, and celebrate their successes together.

A Typical Day Looks Like This:

  • Manage incoming call queues and maintain low wait times.
  • Answer customer inquiries, striving for one-touch resolution for the customers.
  • Optimize sales opportunities in each call while prioritizing customers' needs.
  • Quickly access information from online databases to complete customers' transactions.
  • Make outbound calls for customer policy renewals and account reviews.
  • Adapt your sales strategy based on the nature of your call and customers' priorities.

The Value You Bring:

  • A Level 1 General Insurance License; we will train and support if unlicensed.
  • Possession of a passion for customer service.
  • Two to three years of experience in sales or customer service.
  • Excellent phone etiquette.
  • Professional experience building rapport with customers.

Preferred Qualifications:

  • Call center experience.
  • A Level 1 General Insurance License is preferred.
  • Previous insurance experience is preferred.
  • Adept in retrieving customer data efficiently.
  • Recent post-secondary education or vocational training.

Work Arrangements:

  • Location: Remote.
  • Hours: Full Time – 37.5 hours/week between Monday to Friday (8am-7pm PST) and Saturday (9am-5pm PST).

Compensation:

$45,000-$67,000 per year.

Diversity and Inclusion:

At Western Coast Insurance Services, we strive to create a diverse, inclusive, and authentic workplace within the communities we serve. If you have questions or require accommodations, please let us know.



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