Service Technician

2 days ago

Kamloops, British Columbia, Canada National Carwash Solutions Canada, Inc. Full time
Job Summary:

As a Service Technician at National Carwash Solutions Canada, Inc., you will be responsible for performing on-site preventative maintenance, repairing equipment, and installing replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. You will also train customers on basic equipment maintenance.

Key Responsibilities:
  • Perform service work on vehicle wash equipment and accessories, including troubleshooting electrical, electronic, and mechanical problems to determine the necessary corrective action.
  • Replace, repair, or adjust parts and systems as needed.
  • Conduct regular preventative maintenance inspections, lubricate, and check wax and detergent levels as applicable.
  • Run equipment through cycles to ensure the complete system is functioning properly.
  • Advise customers of necessary service work and make recommendations for replacement of worn or damaged parts, systems, etc.
  • Inspect equipment after installation to ensure proper function.
  • Provide information and training to customers on proper operation and general maintenance of equipment.
  • Develop and maintain good rapport with customers, striving to provide outstanding service and ensure customer satisfaction.
  • May deliver parts, chemicals, or supplies to customers.
  • Complete work orders, expense reports, and daily/weekly time logs.
  • Maintain up-to-date knowledge of equipment changes or modifications through various resources, such as maintenance manuals, service bulletins, and how-to videos.
  • Maintain proper inventory of parts on service vehicles and in warehouses, reporting levels as required.
  • Keep the Service and District Manager informed of significant problems, progress, or barriers to success.
  • Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies.
  • Perform any other duties assigned by the Installation/Service Manager.
Requirements:
  • High school diploma or equivalent.
  • Minimum of 3 years of experience as a Service Technician in a related area.
  • Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years.
  • No impaired driving convictions within the past 5 years and no charges currently pending.
  • Ability to use basic math and writing skills.
  • Demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest, including using meters and ACDC power supply.
  • Ability to comprehend and interpret equipment operation and maintenance manuals and instructions.
  • Ability to work independently or within a team.
  • Forklift experience and/or ability to obtain forklift certification.
  • Committed to customer satisfaction and ability to adapt/respond to different personalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Intermediate computer skills, and experience with Microsoft and Google Suite programs.
  • Excellent communication and organizational skills.
  • Adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.
Physical Requirements:
  • Ability to lift items of light to heavy weight, up to 50 lbs.
  • Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods.
Compensation:

Hourly Wage Range: $26-30 based on experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions Canada, Inc. is an Equal Opportunity Employer.

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