Cloud Development Specialist

1 month ago

Toronto, Ontario, Canada LocalStack Full time
Cloud Development Expert Wanted

We are a rapidly growing startup, headquartered in Zurich/Switzerland with a development office in Vienna/Austria and a remote team spread across the globe. Our core product is the LocalStack cloud emulator, a lightweight cloud sandbox running in Docker that enables developers to work on cloud applications entirely on their local machines.

As a key player in our dynamic team, you will be responsible for fostering strong client relationships, ensuring customer satisfaction, and driving the successful implementation of our platform. This involves close collaboration with technical and non-technical stakeholders to understand their needs, address challenges, and deliver value from our innovative cloud development platform and emulator solutions.

Key Responsibilities
  • Act as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
  • Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
  • Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services.
  • Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
  • Troubleshoot and resolve technical issues, working closely with the engineering and support teams to ensure timely and effective solutions.
  • Represent customer interests and provide valuable feedback for product improvement.
Requirements
  • Bachelor's degree in a relevant technical field or equivalent work experience.
  • Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
  • Strong technical background with a solid understanding of cloud computing concepts and technologies.
  • Exceptional communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
  • Problem-solving mindset with a proactive and customer-centric approach.

We offer a competitive salary, performance-based bonuses, opportunities for professional development and training, a dynamic and collaborative work environment, and flexible work arrangements.

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